Account Manager

Summary

Join LGC Clinical Diagnostics as an Account Manager and enjoy a remote position, ideally based in the Pacific time zone. Drive sales growth and cultivate strong relationships with end-user accounts for diagnostic and genomics products. Collaborate with the Account Executive to develop comprehensive business strategies. Maintain detailed product knowledge and coordinate sales efforts across various departments. Proactively assess customer needs and maintain the CRM database. Continuously improve customer loyalty and meet sales goals. This role requires strong communication, problem-solving, and teamwork skills.

Requirements

• Exhibit an understanding of the importance of customer retention, continuous improvement, maintaining high standards of performance, partnership and attention to detail
• Solid understanding of Clinical Laboratory testing including supporting technology
• Be a champion of meeting both internal and external customer needs
• Support an environment which promotes positive communication and respect
• Excellent written, verbal communication, and presentation skills
• Must have a proven track record of meeting tight deadlines, working independently, and being diligent, meticulous, and resourceful in solving problems
• A standout colleague who excels in collaborative team settings
• Ability to work in a fast-paced and challenging environment, with multiple and changing priorities while maintaining strong focus on execution and results
• Excellent follow-through ability is a must
• Strong interpersonal and teamwork skills with an ability to communicate at all levels of an organization both internally and externally
• Must be a continuous learner, always seeking opportunities to improve the efficacy of processes and tactics
• BA/BS degree in Clinical Laboratory Science/Medical Technology, Chemistry, Business, or related field
• 3 - 5 Years Direct Technical Sales experience in (Clinical Diagnostic Laboratory experience preferred)
• Proficient in Microsoft Word and Excel

Responsibilities

• Develop consultative relationships with new and existing account base for all products
• Achieves assigned monthly, quarterly, and annual sales goals
• Maintain detailed understanding of all products and their relevance and application in the Clinical Laboratory space
• Coordinates sales effort with marketing, sales management, customer service, accounting, logistics and technical support groups
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Update and maintain current Customer Relations Management database
• Continue education on product advantages to ensure customer loyalty
• Completes strategic customer account plans that meet company standards
• Develops him/herself to be the trusted advisor to our customers
• Maintains high customer satisfaction that meets company standards
• Completes required training and development objectives within the assigned period
• Attend tradeshows in or out of assigned territory as requested

Preferred Qualifications

CRM Experience preferred (Salesforce.com preferred)

Benefits

This is a remote position that will ideally be based within the Pacific time zone