Account Manager

Summary

Join Lillio, a leading early childhood education tech company, as an Account Manager and make a real impact on children's lives. You will manage a portfolio of accounts, fostering strong client relationships, driving account growth, and consistently meeting sales targets. This role requires strong sales, communication, and problem-solving skills, along with experience in account management or a related field. You'll collaborate with various teams, provide exceptional customer support, and contribute to product improvement. Lillio offers a competitive salary, comprehensive benefits, flexible work arrangements, and opportunities for professional development. If you're passionate about making a difference and thrive in a fast-paced environment, this is the perfect opportunity for you.

Requirements

• Have 2+ years in account management, customer success, or a related field
• Demonstrate the ability to upsell and cross-sell, identify new business opportunities within existing accounts, and achieve sales targets
• Possess a strong ability to negotiate contracts and terms with clients while maintaining positive relationships
• Be able to work independently, manage a sales pipeline, and be proactive in identifying opportunities for account growth
• Have excellent verbal and written communication skills with the ability to build rapport and engage with customers effectively
• Be able to think critically and solve problems quickly and efficiently, with a customer-first mentality
• Be passionate about providing an exceptional customer experience and committed to customer success
• Be comfortable using CRM tools, SaaS products, and have the ability to quickly learn new software platforms
• Have strong time management skills, with the ability to juggle multiple accounts and priorities simultaneously
• Have a Bachelor’s Degree (or equivalent experience)

Responsibilities

• Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships
• Address customer inquiries, troubleshoot issues, and provide expert advice on best practices
• Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers)
• Handle price negotiations and upcoming renewals
• Be responsible for a portfolio of roughly 200 customers where you are booking and managing online demos
• Prospect, discover, present, negotiate and close opportunities with existing accounts
• Consistently meet monthly, quarterly and annual individual and team targets
• Work closely with sales, product, marketing and customer success teams to ensure a smooth and effective customer experience
• Collect customer feedback and advocate for their needs with the product team to drive continuous improvement
• Maintain detailed records of customer interactions, progress, and feedback using CRM tools

Preferred Qualifications

• Have experience in Ed Tech sales or experience and/or knowledge of Early Childhood Education
• Have experience in SaaS
• Have experience with our tech stack

Benefits

• Flexible working arrangements; we are a remote-first company who gathers together (virtually) every quarter, and in-person at least once per year. You must be willing to travel in-person as required for the role
• Health benefits package includes medical, dental and vision
• 401K matching, and HSA contribution for US employees
• Paid time off, including vacation, personal and volunteer days
• Opportunities for learning, mentorship and professional development
• A subscription to the mindfulness and meditation platform, Headspace
• Ongoing team-wide and company-wide virtual social activities and success celebrations