Account Manager

Summary

Join Machinio, the fastest-growing machinery marketplace, as an Account Manager and play a critical role in our continued expansion. This position requires fluency in Dutch and 2+ years of experience in client relationships. You will maintain existing client relationships, renew and upsell memberships, and collaborate on client retention strategies. The role offers the unique opportunity to work remotely from anywhere in Europe. Machinio provides a fast-paced, collaborative environment with a fun team, modern work equipment, and in-person team events. The company is committed to diversity and equal opportunities.

Requirements

• Fluent in DUTCH (German would also be a huge plus)
• 2+ years of experience in account management, sales, and/or client relationships
• Excellent communication and collaboration skills
• Strong analytical and negotiation skills
• Client-focused, with a strong problem-solving approach

Responsibilities

• Attend to all paying member's needs, build relationships, and maintain the client’s experience with Machinio's services for the duration of their membership
• Renew/upsell annual memberships, using effective negotiation skills
• Review each account regularly to ensure client's ROI maximization
• Report back to the development team on client's technical issues, concerns and any related requests that can be improved/fixed/changed
• Collaborate with the renewals team and other teams to improve aspects applicable to your role, as well as to the overall growth of the company

Benefits

• Flexibility to work remote from anywhere in Europe!
• Modern work equipment provided
• In-person team events and really fun holiday parties!
• Base salary
• Generous commission structure
• Employee milestone program