Account Manager

Summary

Join Massive Rocket, a fast-growing Braze & Snowflake agency, as an Account Manager and play a dynamic role in generating new business and nurturing existing client relationships. This remote UK-based position reports to a Client Partner and involves both new business development and account management. You will collaborate with the delivery team to create compelling pitches and proposals, negotiate contracts, and ensure a smooth client onboarding process. Responsibilities include building strong client relationships, identifying growth opportunities, and crafting strategic roadmaps. The ideal candidate will have 5+ years of experience in a sales-focused, client-facing role within the tech or digital marketing sectors, along with proven sales acumen and excellent communication skills. Massive Rocket offers a supportive work culture, international presence, 100% remote work, and opportunities for career progression.

Requirements

• 5+ years in a sales-focused, client-facing role, ideally in tech or digital marketing sectors
• Background in Sales, Marketing, or Business Development with an ability to quickly grasp technical concepts and customer engagement strategies
• Proven Sales Acumen : Demonstrated ability to meet and exceed sales targets, with experience in consultative selling
• Relationship Building : Excellent interpersonal skills with the ability to establish trust and rapport with new clients
• Organisational Skills : Strong project management skills, with a proactive approach to managing the transition from sales to delivery
• Communication : Strong verbal and written communication skills, capable of delivering clear and persuasive pitches
• Valid work visa - Massive Rocket does not provide sponsorship at the moment
• Proof of identification: ID card, passport, Utility bill (Gas, Water, Electricity)
• 2 references - Name, Relationship, Contact details (Email, Mobile)
• Contractors Only: proof of incorporation and insurance

Responsibilities

• Pitching and Proposals: collaborate with the delivery team to create tailored pitch presentations, commercial proposals, and pricing
• Negotiation and Contracting: support Client Partner with contract discussions, facilitating successful closure with client procurement teams
• Client Onboarding: manage the handoff to delivery, ensuring new clients experience a seamless transition
• Initial Client Relationships: build a strong foundation with clients, establishing Massive Rocket as a trusted partner from the outset
• Collaboration with Delivery Team: support the delivery team to align projects with client needs and ensure proper resourcing for profitability
• Identifying Growth Opportunities: constantly and proactively monitor your assigned accounts to identify potential areas for additional business
• Strategic Roadmaps: assist in crafting roadmaps for future projects with guidance from the Client Partner, preparing the client for growth
• Relationship Standards: set and maintain the standard of excellence in client experience to build lasting partnerships from the start

Preferred Qualifications

Familiarity with any two of the following areas is beneficial ◦ CRM and Customer Engagement Strategy ◦ MarTech – CDP, CEP, Marketing Cloud ◦ Customer Data Management ◦ Data Analytics and Reporting

Benefits

• Fast-moving environment – you will never stop learning and growing
• Supportive and positive work culture with an emphasis on our values
• International presence – work with team members in Europe, the US, and around the globe
• 100% remote forever
• Career progression paths and opportunities for promotion/advancement
• Organized team events and outings