Account Manager

Summary

Join Mintel's dynamic team in Thailand as an Account Manager, nurturing and growing a portfolio of accounts to ensure commercial success. Work with leading FMCG brands, applying Mintel's market-leading data and insights to support their commercial objectives. You will be responsible for delivering industry-leading renewal rates, owning account strategy and pricing, and identifying new revenue streams. This role requires strong communication, attention to detail, and a client-obsessed approach. You will leverage data to demonstrate value, support client decisions, and drive growth. The position offers a collaborative culture, flexible work arrangements, and various employee benefits.

Requirements

• Client-obsessed :You live for your clients, know their businesses inside out from strategic objectives to organisational structures. And network at the highest possible levels across your portfolio to ensure there is appropriate executive level engagement
• Commercially-minded: You have a proven track record of delivering return on investment and achieving sales targets by easily identifying potential growth opportunities and successfully demonstrating the value Mintel data can provide
• Self-directed : You take initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your team and client portfolio
• Data-driven: You understand how to leverage the power of data and forward-looking metrics to drive better performance results for your clients
• People smart : You are able to easily adapt to different personalities and levels within an organization
• Committed to personal growth : You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skill set
• Naturally curious : You are naturally inquisitive and great at navigating client conversations, asking second and third level questions to get at the heart of clients’ challenges and goals
• Humble : You are humble, yet confident. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team
• Creative problem-solver: You are able to identify complex problems based on a broad range of factors.  You also are able to develop and implement optimal solutions.  You establish key results, you track learnings and you embrace continuous improvement
• A collaborator: You are a team player who is focused on the broader good and the success of the organization.  In this spirit, you are also comfortable providing and receiving feedback, so that we are all able to continuously learn & improve, together

Responsibilities

• Becoming a product expert. Developing an in-depth understanding of Mintel products and services to be able to articulate best use cases across categories or industries
• Working closely with our Client Success, Analyst and Consulting teams. Partnering with and working closely with other cross-functional teams to ensure growth of accounts in Thailand while delivering ROI on subscription services
• Growing existing account relationships . Across a portfolio of accounts, you will be using your excellent communication skills, strong follow-up and sharp attention to detail to enhance your existing relationships
• Building a pipeline . Leveraging your current client relationships to grow their investment in Mintel products, growing their business and ours
• Identifying new champions and revenue streams by networking throughout assigned accounts and by leveraging contacts throughout the industry
• Delivering Creative Business Solutions. Ensuring clients are getting the most out of the data. Proving ROI on a monthly or quarterly basis to aid in retention of business
• Negotiating and closing contracts. Delivering industry-leading renewal rates and owning the strategy and pricing of local key accounts, inclusive of growth and service plans
• Forecasting: Deliver accurate and up to date forecasts to sales management
• Lead with insight. Using insight to demonstrate value to our clients, supporting their business decisions and growing
• Demonstrating Expertise in CPG . Ensuring you are constantly on the pulse of what is happening within the consumer packaged goods and market research industries

Benefits

• A culture that supports true collaboration whilst embracing remote working
• Flexible start and end times
• Blended (office/home) approach to work
• Approach to personal development where we encourage individuals to grow and share what they’ve learned
• Social events, both within the department and across the company
• Generous annual leave and wider circle employee benefits
• Additional one day off to celebrate your birthday
• Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives)
• Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable)
• Mental health and wellbeing support via Modern Health App
• Beautifully designed offices foster collaboration and fun