Account Manager

Summary

Join Mitratech, a team of technocrats building world-class products for Legal, Risk, Compliance, and HR functions. This role supports customers, requiring in-depth understanding of their operations and challenges to maximize their investment value. The position focuses on managing customer relationships in Europe, building account plans, and achieving sales and revenue targets. Responsibilities include managing renewals, forecasting, conducting value-based reviews, handling inquiries, and collaborating with other departments. The ideal candidate possesses strong communication, organizational, and problem-solving skills, along with sales and account management experience. Mitratech offers a diverse and inclusive work culture.

Requirements

• Availability to work Monday to Friday from 4:00 am to 1:00 pm or 5:00 am to 2:00 pm
• Bachelor's Degree, or equivalent experience
• A minimum of 2-4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in all MS Office & Google Office applications
• Travel to key company and customer events, as required

Responsibilities

• Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
• Build account plans on top customers that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)
• Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions
• Keep up to date knowledge of the industry, as well as the competitive posture of the company