Account Manager

Summary

Join Niche as an Account Manager and drive client retention and revenue growth within a portfolio of K-12 customers. You will cultivate strong relationships, communicate value, identify upsell opportunities, and collaborate with cross-functional teams. This role requires managing client relationships, negotiating contracts, and presenting product demonstrations. You will leverage your understanding of the platform to provide exceptional support and contribute to product improvement. Success in this position involves meeting quarterly and annual goals and becoming a subject matter expert in your assigned segment. Niche offers a flexible work environment, competitive compensation, and comprehensive benefits.

Requirements

• Bachelor's degree in a business or education-related field
• Minimum of 3 years of relevant experience, including sales and marketing in a SaaS environment
• Excellent presentation and communication skills
• Salesforce Experience
• Ability to thrive and quickly adapt to a fast-paced, team-oriented environment
• Someone fearless and persistent. Motivated by the challenge of building relationships with a variety of stakeholders and growing your book of business

Responsibilities

• Manage a full account portfolio and relationships with customers to increase revenue, drive long-term adoption and foster client health
• Cultivate a trusted advisor relationship with stakeholders and executive sponsors
• Maintain the overall health of accounts to ensure that account success increases
• Collaborate with Customer Success Managers and Sales Engineers to ensure the team has everything they need to implement successfully and identify opportunities to cross-sell
• Identify upsell opportunities
• Manage Client Relationships
• Negotiate Contracts
• Uncover client needs
• Present product demonstrations
• Support customers and solve problems for specific and individualized use cases
• Strong understanding of the platform and product suite
• Serve as the voice of the customer to drive improvement and provide a customer feedback loop to product and data teams
• Meet personal quarterly and annual dollar retention and expansion goals
• Attend onboarding sessions to better understand our internal processes and learn about the company
• Learn the Niche product offerings inside and out, and begin to feel comfortable performing demos of the product(s) to any audience
• Spend time with our Business Operations and Analytics team to learn about our digital marketing campaigns and offerings
• Shadow Account Managers and Customer Success Managers in various segments to observe best practices related to communicating the Niche product offerings and how to best position the products based on the customer needs/goals
• Conduct Onboarding, Check-In, and Renewal virtual sales calls, pitching the Niche digital advertising products to K-12 schools in order to continue to demonstrate Niche’s ROI
• High precision for pipeline management
• Understand Niche’s monthly advertising reports sent to clients. Help to analyze the reports and aid clients in understanding the value of the partnership and upsell
• Build a partnership with the Customer Success Managers team to gain awareness around client expectations and goals for the partnership
• Attend various digital advertising and product training to further knowledge of Niche products
• Dedicated time for both self and company-led learning with the goal of becoming the SME to the schools within the segment
• Lean into your assigned school segment and learn current marketing strategies with the goal of becoming an industry SME
• Provide exceptional support and consultation via phone, email, and in-person leading to advertiser retention, revenue retention, and upsell
• Consistently achieve monthly revenue targets by achieving net retention, logo retention, and upsell goals
• Create regular reporting and communication cadence completely owning your client relationships
• Become the SME on all things related to digital advertising within your assigned school segment and K12
• Listen to customer feedback and recommend innovative solutions to the management team related to possible improvements to product, pricing, packages, etc., to better serve your assigned school segment
• Maintain accurate internal and external reporting
• Achieve the YTD upsell and renewal goals

Preferred Qualifications

• Experience selling in Education or Digital Media is a plus
• Experience with consultative selling is a plus

Benefits

• Full time, salaried position with competitive compensation in a fast-growing company
• Best-in-class 100% paid employee health plan, including vision and dental and supplemental coverage
• Flexible Paid Time Off Policy
• Stipend that allows you to build your work from home office in a style and function that suits your personal preferences
• Parental leave for all employees (12 weeks fully paid) in addition to short term disability for birthing parents
• Meaningful 401(k) with employer match
• We are a fully flexible workforce empowering our employees to choose to work remotely, in our Pittsburgh office or whatever combination suits you