Account Manager

Summary

Join Nuvolum, a full-service marketing and PR firm, as an experienced Account Manager! You will build and maintain client relationships, manage multiple projects, and ensure client success. This role requires strong communication, project management, and problem-solving skills. Ideal candidates are detail-oriented, deadline-driven, and proactive communicators. The position is fully remote and requires authorization to work in the US. We are seeking individuals with 3+ years of experience in customer success or account management.

Requirements

• 3+ years of customer success or account management experience
• Bachelor's degree or equivalent preferred
• In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.)
• Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.)
• Experience with project management tools (ClickUp, Wrike, Basecamp, or similar)
• Familiarity with Zendesk, Jira or similar ticketing systems
• Ability to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflow
• Strong verbal/written communication and listening skills, as you will be interacting with clients/customers daily
• A deadline-driven, no-task-is-too-small or big mentality
• Independent self-starter with the ability to work independently and/or with a team
• Flexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirements
• Ability to work with a strong sense of urgency
• Authorization to work in the United States on a permanent, full-time basis

Responsibilities

• Build and maintain trusting relationships and provide day-to-day support to clients
• Lead, don’t follow. Be an initiator, not an order taker
• Achieve quarterly and annual quotas
• Manage multiple client projects, from inception through maintenance and completion
• Collaborate with organizational leadership as needed in ideation and development of programs and campaigns in response to client requests
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Act as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and wins
• Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience
• Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client
• Learn your client's business and match that with a deep understanding of Nuvolum’s services to make the best recommendations
• Develop and maintain product expertise, driving high end-user satisfaction
• Serve as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutions

Preferred Qualifications

• Experience working in a top-tier marketing and PR consulting firm is a plus
• Experience in sales is also a plus
• Experience in event or campaign management a plus
• Understanding the basics of social media and paid ads a plus

Benefits

This position is fully remote