Account Manager

Summary

Join OpenTable, a leading technology company in the restaurant industry, as an Account Manager in Toronto. This 12-month contract role involves managing a portfolio of restaurant clients, overseeing their entire customer lifecycle with OpenTable. You will build strong relationships, drive engagement, and maximize customer satisfaction. The position requires proven experience in account management within the restaurant sector, strong customer service skills, and in-depth knowledge of restaurant operations. You will conduct in-person and remote training sessions, analyze data to support business decisions, and collaborate with market counterparts. The ideal candidate is a self-starter with a passion for building lasting business relationships and delivering exceptional service.

Requirements

• Account Management & Customer Service: Proven experience in account management or a similar role within the restaurant/hospitality sector, with strong customer service and consultative sales abilities
• Restaurant Industry Knowledge: In-depth knowledge of restaurant operations, including P&L and financial analysis, with the ability to understand market trends and economic drivers that impact business opportunities
• Relationship Building & Communication: Exceptional listening, interpersonal, and presentation skills; skilled at reframing customer perspectives and addressing objections effectively
• Training & Public Speaking: Confident in delivering training sessions and speaking to groups, fostering user engagement and knowledge of OpenTable's solutions
• Organizational Skills: Strong planning, prioritization, and time-management abilities, comfortable in a fast-paced and adaptive work environment
• Analytical Mindset: Data-driven approach to support business decisions; ability to analyze data and communicate insights
• Technical Proficiency: Proficient with Google Suite; knowledge of Salesforce and Apple products is a plus
• Adaptability & Resilience: Highly adaptable, self-motivated, and capable of working under pressure to meet goals

Responsibilities

• Serve as the primary point of contact and a trusted advisor for Toronto-based restaurants, managing their full customer journey with OpenTable
• Drive engagement by demonstrating the value of OpenTable’s tools, features, and services to improve restaurant operations and increase availability
• Proactively assess and address the unique business needs of each restaurant, providing solutions that foster customer loyalty and reduce churn
• Understand customer needs and identify sales opportunities to sell premium marketing tools
• Build and apply data-driven presentations for ongoing business reviews
• Achieve company goals and sales objectives set quarterly
• Conduct in-person and remote sessions to deliver training, share standard methodologies, and resolve open issues
• Collaborate with market counterparts to share insights, leverage resources, and optimize restaurant satisfaction
• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades
• Educate operators about trends in the industry and offer actionable, data driven insights
• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts
• Track and log all activities in Salesforce

Preferred Qualifications

College degree and residency in the Toronto Metro area; valid driver’s license and reliable transportation (business travel expenses reimbursed)

Benefits

• A chance to work with a market-leading technology company and be at the forefront of restaurant innovation
• A collaborative, supportive team environment that encourages growth and learning
• Opportunities for professional development and career advancement