Account Manager

Summary

Join Patsnap, a global, pre-IPO company, as an Account Manager and take full ownership of the customer lifecycle. This remote role, open to candidates in Australia, involves driving revenue growth through new business development (60%) and account management (40%). You will build strong customer relationships, improve client workflows, and utilize a data-driven approach to sales and account management. The ideal candidate will have 3-5 years of sales/account management experience in Australia, strong communication skills, and a proven track record of exceeding sales targets. This is a unique opportunity to contribute to a hyper-growth company with a vibrant and diverse team.

Requirements

• 3-5 years of sales and/or account management experience with customers in the Australia region
• Possess strong communication, presentation, and leadership skills
• Proven track record of performance in past account management and expansion positions
• You are self-motivated, curious, adaptable, and proactive thrive working in an innovative and fast-paced environment and have sense of ownership
• You are a team player with experience working with various internal and external stakeholders

Responsibilities

• Drive revenue growth for our organization and the businesses we support by managing the entire customer lifecycle mainly around renewal and expansion
• Build and maintain strong relationships with customers
• Improve the performance of our clients' IP and R&D workflow in a client-centric manner
• Adopt a data-driven approach of sales funnel management and account management with accurate forecasting
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Conduct customer onboarding meetings and quarterly business reviews
• Analyze your territory and convert opportunities into growth. Exceed sales targets and KPIs consistently
• Manage and convert the pipeline with accurate reporting
• Keep up to date with all major product updates for the ability to articulate their value to our clients

Preferred Qualifications

• Account management experience in handling large volumes of accounts is a plus
• Educational background or professional experience in intellectual property/manufacturing/engineering/chemical/food production is a plus
• Experience in enterprise SaaS sales is a plus