Account Manager

Summary

Join Pearl Talent, a recruiting company connecting top candidates with leading startups, as an Account Manager for a results-driven eCommerce agency specializing in Amazon brand management. You will be responsible for managing client relationships, resolving account issues, ensuring compliance with Amazon policies, and providing insights on account performance. This fully remote role offers flexible hours, generous PTO, direct mentorship, learning and development opportunities, global networking, and a focus on work-life balance.

Requirements

• 3+ years of experience in account management, customer success, or client-facing roles
• Strong communication skills with the ability to manage client relationships effectively
• Proven ability to problem-solve and handle account challenges with a proactive mindset
• Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously
• Experience working in a fast-paced environment with shifting priorities
• Ability to work independently while collaborating with remote teams
• 90-day probation period

Responsibilities

• Serve as the primary point of contact for clients, ensuring clear and effective communication
• Manage and resolve account-related issues, working proactively to prevent escalations
• Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies
• Coordinate with internal teams to support client needs, including logistics, inventory, and general operations
• Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately
• Provide periodic reports and insights to clients on account performance and potential improvements
• Identify opportunities to enhance client satisfaction and maintain long-term relationships

Preferred Qualifications

• Experience managing Amazon Seller Central accounts or working in an eCommerce-related field
• Background in eCommerce agencies or Amazon-focused consulting
• Understanding of basic Amazon policies and account health maintenance
• Familiarity with reporting tools and performance tracking
• Prior experience in a consumer products or retail environment

Benefits

• Fully remote—work from anywhere
• 10 days PTO per year, plus public holidays and sick leave
• Grow through guidance from international industry experts
• Ongoing access to resources for professional growth
• Work and connect with professionals around the world
• Balanced schedules that support a healthy work-life balance