Account Manager

Summary

Join Pearl Talent and work as a fully remote Account Manager for a results-driven eCommerce agency specializing in Amazon brand management. You will be the primary point of contact for clients, managing accounts, resolving issues, and ensuring compliance with Amazon policies. This role requires 3+ years of experience in account management and strong communication skills. You will work independently but collaborate with remote teams, handling day-to-day account administration and providing performance reports. The company offers generous PTO, direct mentorship, learning and development opportunities, global networking, and a focus on work-life balance. This is a full-time independent contractor position with flexible hours.

Requirements

• 3+ years of experience in account management, customer success, or client-facing roles
• Strong communication skills with the ability to manage client relationships effectively
• Proven ability to problem-solve and handle account challenges with a proactive mindset
• Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously
• Experience working in a fast-paced environment with shifting priorities
• Ability to work independently while collaborating with remote teams

Responsibilities

• Serve as the primary point of contact for clients, ensuring clear and effective communication
• Manage and resolve account-related issues, working proactively to prevent escalations
• Maintain account health by monitoring key performance indicators and ensuring compliance with Amazon policies
• Coordinate with internal teams to support client needs, including logistics, inventory, and general operations
• Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately
• Provide periodic reports and insights to clients on account performance and potential improvements
• Identify opportunities to enhance client satisfaction and maintain long-term relationships

Preferred Qualifications

• Experience managing Amazon Seller Central accounts or working in an eCommerce-related field
• Background in eCommerce agencies or Amazon-focused consulting
• Understanding of basic Amazon policies and account health maintenance
• Familiarity with reporting tools and performance tracking
• Prior experience in a consumer products or retail environment

Benefits

• Remote Work: Fully remote—work from anywhere
• Generous PTO: 10 days PTO per year, plus public holidays and sick leave
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Balanced schedules that support a healthy work-life balance