Account Manager

Summary

Join Pepperstone as our Account Manager - LATAM and take the lead in attracting new clients, focusing on boosting conversions for leads and demo accounts within the LATAM market. This dynamic role involves actively reaching out to potential clients, ensuring prompt and engaging communication, particularly during early mornings and throughout LATAM's working hours, guiding them seamlessly through the application process. Key responsibilities include fostering connections with warm leads, conducting demos, engaging with existing clients, administering KYC, addressing client inquiries, and translating complex information into easy-to-understand concepts. The ideal candidate will have 1-2 years of experience in a similar role within the Forex and CFD or finance industry, amazing relationship-building skills, outstanding customer service abilities, strong communication skills in Portuguese and English, and the ability to manage the sales pipeline effectively. Pepperstone offers a competitive salary, a collaborative culture, flexible and hybrid working options, remote work opportunities, personal development opportunities, and comprehensive medical insurance.

Requirements

• 1-2 years of experience in a similar role within the Forex and CFD or finance industry
• Amazing relationship-building skills showcased through a professional phone presence
• Outstanding customer service abilities
• Strong written and verbal communication skills in both Portuguese and English
• Capability to efficiently manage the sales pipeline while meeting various deadlines, including sales KPIs
• Strong numerical aptitude; comfortable engaging with data and figures
• Embodying the core values of Pepperstone
• Dedicated to continuous learning and professional growth

Responsibilities

• Fostering connections with warm leads, conducting demos, and engaging with existing clients through top-notch communication via calls, emails, and WhatsApp
• Keeping clients excited about trading markets by regularly sharing insightful market analyses and trade opportunities
• Administering KYC as a crucial step in welcoming new clients aboard
• Efficiently addressing client inquiries by leveraging your expertise in our products and platform
• Exuding a positive, compassionate, and professional demeanor toward all customers
• Skillfully translating complex information into easy-to-understand concepts, such as trading principles

Preferred Qualifications

• Familiarity with MetaTrader 4/5 and cTrader platforms
• A Bachelor’s degree in finance, economics, or a related field
• Background in financial investments

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Comprehensive medical insurance with coverage for your healthcare needs
• Employee Assistance Program & Wellbeing Initiatives