Account Manager

Summary

Join Pepperstone as our Account Manager - LATAM and take the lead in attracting new clients, focusing on converting leads and demo accounts within the LATAM market. This dynamic role involves actively reaching out to potential clients, ensuring engaging communication, guiding them through the application process, and fostering strong relationships. You will be responsible for conducting demos, sharing market analyses, administering KYC, addressing client inquiries, and translating complex information into easily understandable concepts. The ideal candidate will have 1-2 years of experience in a similar role within the Forex and CFD or finance industry, excellent communication skills in Portuguese and English, and strong relationship-building abilities. Pepperstone offers a competitive salary, a collaborative culture, flexible and hybrid working options, remote work opportunities, personal development opportunities, and comprehensive benefits.

Requirements

• Have 1-2 years of experience in a similar role within the Forex and CFD or finance industry
• Possess amazing relationship-building skills showcased through a professional phone presence
• Demonstrate outstanding customer service abilities
• Have strong written and verbal communication skills in both Portuguese and English
• Be capable of efficiently managing the sales pipeline while meeting various deadlines, including sales KPIs
• Possess strong numerical aptitude; be comfortable engaging with data and figures
• Embody the core values of Pepperstone
• Be dedicated to continuous learning and professional growth

Responsibilities

• Foster connections with warm leads, conduct demos, and engage with existing clients through top-notch communication via calls, emails, and WhatsApp
• Keep clients excited about trading markets by regularly sharing insightful market analyses and trade opportunities
• Administer KYC as a crucial step in welcoming new clients aboard
• Efficiently address client inquiries by leveraging your expertise in our products and platform
• Exude a positive, compassionate, and professional demeanor toward all customers
• Skillfully translate complex information into easy-to-understand concepts, such as trading principles

Preferred Qualifications

• Have familiarity with MetaTrader 4/5 and cTrader platforms
• Hold a Bachelor’s degree in finance, economics, or a related field
• Have a background in financial investments

Benefits

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year
• Ongoing personal development & learning opportunities
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs for outstanding performance and achievements
• Frequent events and celebrations
• Comprehensive medical insurance with coverage for your healthcare needs
• Employee Assistance Program & Wellbeing Initiatives