Account Manager

Summary

Join Phocas as an Account Manager to cultivate and expand commercial relationships with existing clients. You will be responsible for driving revenue growth through renewals, upsells, and expansions, collaborating closely with Customer Success Managers. This role demands managing a portfolio of accounts, exceeding revenue quotas, building strong customer relationships, and maintaining accurate CRM records. You will also lead executive business reviews, represent customer feedback, and deliver regular reports. Collaboration with internal teams and staying updated on industry trends are crucial. The company offers a fun and supportive environment with opportunities for professional growth.

Requirements

• 3+ years in a B2B account management, sales, or customer growth role
• Proven track record of hitting commercial targets and managing renewal cycles
• Demonstration of Strong commercial acumen and negotiation skills
• Experience managing $500k+ annual books of business
• Experience working with CRM systems like HubSpot or Salesforce

Responsibilities

• Own a portfolio of existing customer accounts and drive revenue growth
• Manage renewals, identify upsell and cross-sell opportunities
• Meet and exceed monthly and annual expansion revenue quotas
• Build strategic relationships with senior customer stakeholders
• Maintain accurate and up-to-date CRM records
• Manage contracts, billing changes, credits, and procurement processes
• Lead executive business reviews (EBRs) and roadmap discussions
• Represent customer feedback in internal roadmap and pricing discussions
• Deliver forecasts and pipeline reports regularly and accurately
• Collaborate with Customer Success Managers to support product adoption and value
• Work closely with internal teams including Marketing, Support, and Product
• Stay current on Phocas products, industry trends, and customer needs

Preferred Qualifications

• Background in SaaS, BI, or ERP software
• Experience with financial planning, forecasting, or reporting solutions
• Familiarity with MEDDPICC, Challenger, or similar sales methodologies

Benefits

• 30 day work from anywhere policy
• Public holiday swap
• Pension
• Healthcare