Account Manager

Summary

Join our team as an Account Manager and play a key role in generating revenue and ensuring positive homeowner experiences. You will manage a pipeline of homeowners, adhering to company policies and regulations. Responsibilities include consultative sales calls, proactive outreach, and maintaining detailed homeowner interaction records. You will also provide customer service, manage the application process, and stay updated on compliance matters. Continuous skill development in sales, customer service, and pipeline management is expected. This role requires NMLS registration and involves some travel for mandatory events.

Requirements

• Minimum 1 year of phone sales experience in financial services or related fields
• Minimum 1 year of customer service experience in financial services or related fields
• Experience managing a pipeline of customers
• You must be registered, or have the ability to register shortly after hire, as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS). You may be asked to become licensed in multiple states
• Moderate to strong computer skills
• G-Suite (Gmail, Google Calendar, etc.)
• This role requires attendance at two onsite events per year, which will involve travel. Participation in these events is mandatory
• This position requires NMLS registration under the terms of the SAFE Act and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment

Responsibilities

• Complete pre-scheduled consultative sales calls with homeowners to understand their financial needs, assess their suitability for a Home Equity Investment, and educate them on its key details
• Proactively reach out to leads to complete consultative sales calls
• Proactively reach out to homeowners to ensure acceptance of their initial estimate and final offer
• Reach out to homeowners to provide pricing/product-related updates
• Respond to homeowners’ pricing/product-related questions or concerns in a timely manner
• Direct homeowners to the assigned production team member (Processor or Closer) for the appropriate assistance
• Prepare applications for initial underwriting review by verifying initial application documents and ensuring initial follow-up requests are resolved
• Ensure homeowners have scheduled and completed their financial counseling sessions and appraisals
• Maintain detailed notes of homeowner interactions
• Stay up to date with company policies, industry regulations, and legal requirements
• Attend department meetings, sales meetings, 1:1's, and company all-hands
• Complete assigned trainings
• Perform ad hoc sales tasks as they arise

Preferred Qualifications

• Bachelor’s degree in Finance, Business, or related field
• CRM experience (i.e., Salesforce)
• Familiarity with the US real estate and/or mortgage processing
• Self-motivated and proactive
• Detail-oriented with strong accuracy
• Excellent communicator
• Problem solver with a solution-focused mindset
• Adaptable to change
• Team-oriented and collaborative

Benefits

• Generous health benefits: We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA)
• Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays
• Flexible remote & onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ
• Fully paid parental leave: Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay
• Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options
• Extra work/life benefits: We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement
• $70,000 base salary. Additionally, this position offers uncapped commission, meaning your earnings potential is directly tied to your performance
• For those meeting their targets, the expected On-Target Earnings (OTE) is approximately $100,000 in the first year. However, since commission is uncapped, top performers can earn well above OTE
• To support new hires during their ramp-up period, we provide a $1,500 monthly commission guarantee for the first 3 months