Account Manager

Summary

Join Quorum, a leading provider of workflow software for government affairs professionals, as an Account Manager! Based in Washington, D.C., you will work directly with clients to ensure they maximize the value of our platform, achieving business goals and driving revenue growth. You will build strong client relationships, provide training and support, identify expansion opportunities, and resolve issues effectively. This role requires managing a portfolio of accounts, delivering optimal customer experiences, and fostering positive outcomes. You will collaborate with cross-functional teams, monitor account performance, and stay updated on industry trends. Quorum offers a remote-friendly work environment with flexible options and a competitive compensation package.

Requirements

• 3+ years of experience in customer success, account management, or a related role within a SaaS or technology company
• Proven track record of managing and growing a portfolio of accounts, achieving or exceeding revenue targets
• You have an advanced level of understanding of all Quorum products and very consistently epitomize the Account Management team purpose
• Excellent communication, negotiation, and presentation skills
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment
• Strong problem-solving skills and a customer-centric mindset
• You are confident running value-focused discussions with C-Suite executives (e.g., Executive Business Reviews)
• You have a very strong track record of driving customer value achievement that results in retaining and expanding clients above retention/expansion goals, including multiple examples of successfully executing turnarounds on high-risk clients with organizational difficulties
• You take pride in building loyal brand advocates who want to provide references, case studies, and referrals
• You are excited to show users how they can make their work more impactful by leveraging products and/or services that enable them to advance their organization’s mission and goals
• You are a natural “people person” who establishes rapport and builds relationships with ease, both in-person or online
• You love technology and are passionate about teaching people how they can make their professional lives better by using technology to solve everyday problems
• You empathize with others’ unique situations and naturally channel that empathy into advocacy
• You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members’ success and well-being
• You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas (e.g., immigration, education, etc.)

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients as their trusted advisor by understanding their needs, business objectives, and pain points
• Customer Success: Ensure clients are fully utilizing our platform and are measurably achieving their desired outcomes; provide training, coaching, and guidance as needed to help them attain maximum value from our products
• Account Growth: Identify, sell, and close opportunities to expand the number of products and services used by our customers
• Issue Resolution: Act as the point of escalation for client issues, coordinating with other Quorum teams and client personnel to ensure timely resolution and client satisfaction
• Retention: Proactively minimize churn by addressing client concerns, orchestrating client value achievement, communicating that value, and fostering client loyalty & advocacy
• Reporting & Analysis: Monitor account performance, track key metrics, and prepare regular reports for clients and internal stakeholders to highlight successes and areas for improvement
• Collaboration: Work closely with team members across Revenue, Product, and Dev Engineering teams to align on client strategies, feedback, and opportunities for product enhancement
• Market Intelligence: Stay up-to-date with industry trends, competitors, and emerging technologies to better serve clients and identify new opportunities

Benefits

• Flexible Paid Time Off
• Paid Company holidays plus additional company-wide days off for team members to rest and recharge
• Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day
• Free Subscription to the Calm App
• Free Subscription to LinkedIn Learning to support professional development
• Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
• One-time Work from Home Stipend
• 401k match
• Choice of trans-inclusive medical, dental, and vision insurance plan options
• Virtual and in-person team events
• Bright sunlit open office concept with your own dedicated desk (if you want it)
• Inclusion & Diversity Affinity Groups to support belonging
• 12 weeks paid parental leave