Account Manager

Summary

Join Signal Vine's growing Customer Success team as a professional Account Manager to manage customer success and growth, develop account strategy, and enhance overall customer satisfaction.

Requirements

• Bachelor’s degree from an accredited, four-year institution
• At least 2-3 years of experience in Account Management or Customer Success
• Experience managing a portfolio of clients including high profile customers, preferably colleges and universities
• Experience in a SaaS startup environment

Responsibilities

• Build strong customer relationships by maintaining high levels of engagement and communication
• Renew and expand customer contracts, meeting and exceeding personal and team quotas
• Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability
• Advise customers on best practices for designing, implementing, and scaling their campaigns
• Resolve customer issues, alone and through collaboration with other teams
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk
• Contribute to the team culture of excellence
• Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution

Benefits

• Competitive salary with individual commission structure
• Medical (employer paid), dental, and vision insurance plans
• 401(k) plan with company match
• Generous paid time-off and holiday schedule with additional floating holidays