Account Manager

Summary

Join Slasify, a rapidly growing Singapore-based technology company, as an Account Manager in our Customer Success Department. This role requires 2-3 years of client-facing experience and a strong understanding of Chinese business culture. You will develop trusted advisor relationships with clients, ensure timely solution delivery, manage client onboarding/offboarding, and prepare monthly reports. Collaboration with sales and finance teams is crucial, as is handling client requests and issue escalations. Fluency in English and Mandarin Chinese is essential.

Requirements

• Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Minimum 2~3 years of experience in a client facing role
• Strong understanding of Chinese business culture
• High attention to detail and excellent organizational skills
• Experience with CRM software and project management tools
• Proven ability to juggle multiple client accounts and time-sensitive projects at a time
• Excellent listening, collaboration and cross-cultural patience and understanding
• Go-getter attitude with strong problem solving skills and a curiosity to learn
• Strong verbal and written communication skills
• Fluency in English and Mandarin Chinese is a must

Responsibilities

• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Responsible for the onboarding and offboarding of clients and its employees
• Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
• Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
• Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Preferred Qualifications

Ability to work independently without constant supervision, prior remote working experience is a plus

Benefits

• Unlimited holidays (but sorry, you cannot cash out)
• Flexible working hours
• Laptop buy-back policy
• Seasonal bonus