Account Manager

Summary

Join Swapcard, a leading AI-powered event platform, as a Sales Account Manager responsible for managing a defined set of accounts, ensuring client retention and growth. You will manage internal systems, coordinate service efforts, and develop best practices for account penetration. Success in this role hinges on achieving financial results, reliable forecasting, and fostering strong client relationships. The ideal candidate possesses 3+ years of SaaS sales experience, 1+ year of event industry experience, and a proven track record of exceeding targets. Swapcard offers a remote-first work environment, generous benefits, and a supportive, inclusive culture.

Requirements

• Own a defined set of client accounts in your given territory
• Develop and nurture relationships with senior stakeholders to renew and expand financial partnership
• Proactively engage with additional geographies, business units and divisions to identity and secure additional business
• Increase client satisfaction to 80% (with customer success team)
• Secure client portfolio and eliminate competitor threat
• Must be disciplined to dedicate time to both high value Account Renewals as well as hunting New Business
• Strong in Pipeline creation and Upselling
• 3+ years of SaaS Sales experience
• 1+ years of Event Industry experience
• History of achieving retention and growth targets

Responsibilities

• Being responsible for a set of defined accounts you will need to manage the administration of internal systems and the coordination of services efforts/deployment of resources to deliver to client goals
• Adoption and development of best practices for Account penetration and development will be a big part of this role as we seek to further understand how to retain and grow our current customer base
• Results both financial and leverage are critical to the success of this role
• Reliable forecasting and deal transparency as well as reference case development and roadmap inputs will form part of the measures of success for performance assessment

Preferred Qualifications

• Fluent in English – additional languages are a plus
• Exceptional comfort while speaking on the phone/ Video conference
• Exceptional communication, listening and presentation skills
• Persistent, optimistic & charismatic!

Benefits

• International team with 40+ nationalities (more on the way!) 🌍
• Remote-first policy with headquarters in Paris 🗼
• Thriving startup with career growth opportunities 🪴
• Open-minded culture that appreciates differences 👽
• Feedback-driven, supportive & curious team with a DIY mindset 🤔 🛠
• Generous Paid Time Off to ensure you have time for what matters most ❤️🏡
• Remote perks designed to optimize your working experience 🎁
• In-person social gatherings to celebrate our achievements 🏝️
• 100% of your health insurance contribution paid by Swapcard 🏥
• Work-from-home budget (one-off contribution for equipment in addition to your initial equipment setup) 🖇️
• Co-working space budget to support remote work in professional environments 💼
• Learning budget to help you develop new and existing skills 🤓
• Mental health care initiatives to support your well-being 🧘