Account Manager

Summary

Join Brakes UK as an Account Manager and contribute to the growth of a portfolio of customers. Develop profitable sales growth by understanding customer needs, competitor activity, and market insights. Proactively manage customer retention, identify new business opportunities, and utilize data to reactivate lapsed customers. Manage risk within the customer base and develop account plans to maximize customer contact and foster strong relationships. This role offers a competitive salary, bonus potential, and excellent career progression opportunities within a leading foodservice business.

Requirements

• Previous experience in a structured sales or telesales environment
• Results Orientated, successfully delivering against targets in a competitive marketplace
• Proven ability to work in a KPI focused, target driven environment
• Excellent communication skills both verbal and written
• Outstanding active listening skills with an ability to engage and influence customers and stakeholders at all levels
• First class negotiating skills with strong commercial awareness
• Ability to work under pressure with a sense of urgency to work in a deadline driven environment
• Proactive approach with proven ability to manage multiple and changing priorities
• Confident user of Microsoft Office applications, excel, PowerPoint, word etc
• Strong planning and organisation skills
• Self-motivated with the ability to operate effectively both individually and as part of a team

Responsibilities

• Develop profitable sales growth across existing customer base by
• Develop sound understanding of customer map of the world
• Understanding competitor activity and market insights
• Proactively managing customer retention and reducing churn
• Growing share of wallet and building a pipeline across product categories
• Up to date product and service knowledge
• Proactively identify new business opportunities and work collaboratively with ASM and BDM to convert and onboard them
• Utilise data and insight in order to develop proactive approach to reactivation of lapsed customers
• Actively manage risk within the customer base, including lost sales and credit exposure
• Develop account plans and contact strategy in order to maximise customer contact and foster and maintain robust customer relationships that grow profitable sales
• Commercially aware in order to actively interrogate, interpret and act upon various data sources including: Sales/Margin reporting
• Churn reports and dashboards
• Up traders/Down traders data
• Price, cost and margin detail
• Sales tools and promotional activity

Benefits

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance, with option to purchase more
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility