Account Manager

Summary

Join TeamSnap as a Manager, Account Management to lead and develop a team focused on managing mid-market and self-serve accounts. You will implement automation strategies, develop scalable account management tactics, leverage data insights, and ensure seamless customer experiences. The ideal candidate has 3-5+ years of SaaS account management experience, a strong understanding of account management metrics, and excellent communication skills. TeamSnap offers a fully remote work environment with competitive compensation, including an OTE of $110,000, and a comprehensive benefits package.

Requirements

• 3-5+ years of experience in customer success, account management, or related roles in a SaaS environment
• Strong understanding of account management metrics and strategies for improving revenue retention and growth through product usage and adoption
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and internal teams
• Analytical mindset, with the ability to derive insights from customer data and drive strategic decisions
• Proficiency in account management tools (e.g., CRM platforms, customer engagement tools, analytics software)

Responsibilities

• Lead and develop a team focused on managing a large portfolio of mid-market and self-serve accounts, optimizing for efficiency, retention, and expansion
• Implement automation-driven strategies to improve engagement, streamline account management processes, and enhance customer experiences at scale
• Develop scalable account management tactics that proactively drive retention, reduce churn, and uncover upsell/cross-sell opportunities
• Leverage data and customer insights to identify patterns, forecast risks, and optimize customer engagement strategies
• Ensure a seamless customer experience through proactive communication, strategic guidance, and high-touch support where needed
• Collaborate cross-functionally with sales, marketing, product, and support teams to align on customer needs and business objectives
• Advocate for customers, translating feedback into actionable product and service improvements

Preferred Qualifications

• Experience leading a team with a track record of coaching and developing talent
• Passion for youth sports and understanding of the challenges and needs of sports organizations

Benefits

• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!