Account Manager

Summary

Join TLDR, a rapidly growing newsletter company, as an Account Manager to drive value, engagement, and growth within key accounts. You will be the primary point of contact for clients, managing accounts from onboarding to campaign completion, ensuring a seamless and high-quality experience. Responsibilities include building strong client relationships, managing campaigns, acting as a client advocate, collaborating with cross-functional teams, identifying upselling opportunities, and analyzing campaign performance. The ideal candidate has 2+ years of experience in account management or sales within the media/advertising industry, strong relationship-building skills, and the ability to work effectively in a fast-paced environment. TLDR offers a competitive salary, performance-based compensation, 100% remote work, unlimited PTO, comprehensive benefits, and professional development opportunities.

Requirements

• 2+ years of Account Management or Sales experience in the media/advertising industry
• Client Engagement: Strong relationship-building skills, with a talent for handling complex client conversations and finding win-win solutions
• Collaboration: Comfortable working with cross-functional teams to achieve shared goals
• Emotional Intelligence: High EQ, empathy, and active listening skills to better serve clients
• Ability to operate in a highly ambiguous, fast-paced collaborative environment

Responsibilities

• Client Relationships: Be the face of TLDR for our clients, leading post-sale engagement and building trust
• Campaign Oversight: Manage accounts from onboarding through campaign completion, aligning with client goals and maintaining a seamless, high-quality experience
• Client Advocacy: Act as the voice of our clients within TLDR, bringing valuable insights that help refine our services
• Project Management: Work closely with our creative team to ensure ad content aligns with client goals and TLDR standards
• Upselling and Growth: Identify upselling opportunities by highlighting additional value through TLDR’s unique advertising options
• Cross-Functional Collaboration: Work alongside sales, ops, and creative teams to resolve client issues swiftly and maximize satisfaction
• Performance Analysis: Regularly assess and report on campaign performance, keeping clients informed and setting up future opportunities
• Industry Expertise: Stay up-to-date with trends and best practices to provide clients with forward-thinking advice and keep TLDR competitive

Benefits

• Competitive base salary plus additional performance-based compensation
• 100% Remote Company that shares a common goal
• Annual team offsite
• Unlimited PTO - most team members will enjoy 2-3 weeks off per year + holidays
• 401(k) plan
• Comprehensive medical, dental and vision benefits with 100% paid option
• Paid parental leave
• Hardware stipend - we're on Macbook Pro M3s, get a new monitor, headset, chair on us
• Learning & Development stipend - we are a curious group that believes in learning
• Contemporary tech stack and tools
• Autonomy and agency to contribute to the growth of one of the largest newsletters in the world