Remote Account Manager

Summary

Join our team as an Enterprise Account Manager and be responsible for TraceLink's Enterprise customers, growing strategy in the MEA region, and managing a defined set of Enterprise accounts. You will collaborate with Marketing and Business Development to coordinate your strategy and work collaboratively with a solutions consultant to present and demonstrate TraceLink’s solutions.

Requirements

• 5+ years sales experience (inside or outside sales) or 4+ year customer success management/renewal
• Written and spoken fluency in English and Arabic
• Strong Business acumen
• Previous sales experience in a SaaS and/or Cloud software is preferred
• High proactivity, independence and drive in coordinating your job and achieving your results
• Demonstrated understanding of and success in the sales life-cycle: prospecting, qualifying, overcoming objections and closing sales
• Outstanding verbal, written, organizational, and interpersonal skills
• Ability to perform in a fast-paced, challenging and dynamic startup environment
• Experience utilizing sales CRM tools such as Salesforce
• Currently based in Dubai. Willingness to travel throughout MEA for client visits and to HQ in Barcelona on a regular basis

Responsibilities

• Define sales strategies working collaboratively with sales team and management
• Ensure high Customer retention and plan for our customer growth
• Renew existing customer relationships
• Support and handle customer requests to increase retention rate
• Build and execute a sales plan to achieve revenue targets including upsell and cross-sell on a quarterly basis
• Execute customer centric meetings, presentations and product demonstrations both virtually and in person with key decision-makers and influencers
• Develop high impact proposals which articulate TraceLink’s differentiated solution, market leadership, and unique value as a partner
• Create a Dem Gen activities plan leveraging also MDR and Marketing team. You will have direct responsibility in executing and engaging in DEM GEN activities with your account base
• Manage and document sales pipeline including forecasts, prospect details, current opportunities and future planned activities
• Work collaboratively with other team members to share information, expertise and market feedback