Account Manager

Summary

Join TrueCar as an Account Manager and engage, manage, and retain dealer accounts to ensure consistent revenue and profitability. You will upsell TrueCar products, act as a liaison between dealers and TrueCar, understand dealer needs, and solve problems. Daily visits to local dealers and routine travel to outlying areas are expected. This client-facing role requires managing and maintaining dealer accounts, advocating for dealer success, onboarding and training dealers, and ensuring they have necessary resources. Collaboration with various teams is crucial for troubleshooting and problem-solving. You will also establish strong relationships with dealer leaders, monitor and resolve escalations, and serve as a liaison between the dealer and Dealer Operations teams.

Requirements

• Demonstrated success in relationship management in the automotive industry
• Experience in digital media advertising
• Tech-savvy with the ability to understand, interpret, and present data with a consultative approach
• The ability to grasp new concepts quickly, with an open mind for change, and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service
• Ability to travel domestically by car, using personal vehicle, for daily travel, and by airplane or car for overnight trips over 50% of the time
• Experience with Salesforce or other Customer Relationship Management tool utilization
• Expertise in interfacing with client contacts at various levels
• Demonstrated ability to effectively present information, including complex technical content, and respond to client requirements/requests
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers
• Advocate for dealer success to reduce churn and problem-solve issues
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting
• Work collaboratively with Business Development Managers, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues
• Establish and maintain strong relationships with dealer senior leaders and decision-makers
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Dealer Operations teams, to assure approval and success. Support and lead resolution of challenges where required
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products
• Support a team environment with strong morale and positive energy, anchored on sales goals
• Report and record all sales and service activity notes within Salesforce and communicate properly with applicable team members
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement
• Support in the management of accounts receivable for assigned accounts
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency
• Develop trusting relationships and open communication, accepting feedback (up and down)

Benefits

• Base salary + Target incentive: $105,00 - $120,000
• At TrueCar, we champion remote work because we know great work can happen anywhere. This flexibility allows our TrueCar Crew to live and work from anywhere in the U.S. (with some role-based exceptions)
• To support our remote team, we provide a home office setup that suits their needs and offer monthly reimbursements for phone and internet connectivity
• You will receive excellent benefits that include, but are not limited to, 100% employer-paid health, vision, and dental premiums; a 401(k) plan with company contributions; equity; a wellness reimbursement account; and learning & development reimbursement opportunities
• We also understand the importance of recharging, so we offer flexible PTO for exempt TrueCar Crew Members and a generous PTO accrual policy for non-exempt TrueCar Crew Members, in addition to 14 company-paid holidays and 2 floating holidays