Account Manager

Summary

Join Truepic as a strategic, growth-oriented Account Manager to expand the company's footprint with enterprise clients. You will own post-sale relationships, driving adoption, deepening partnerships, and identifying upsell/expansion opportunities. This role involves managing a portfolio of enterprise clients, building strong relationships with multiple stakeholders, and acting as a trusted advisor. Responsibilities include driving expansion and retention, leading strategic planning and forecasting, and collaborating cross-functionally. Success in this role requires strong relationship-building, communication, and negotiation skills, along with experience in B2B SaaS and managing complex accounts.

Requirements

• 5–8+ years of experience in Account Management, Customer Success, or Strategic Sales in a B2B SaaS environment
• Proven track record of driving expansion revenue within complex, multi-stakeholder accounts
• Strong relationship-building and communication skills—comfortable engaging C-level stakeholders
• Experience partnering cross-functionally with CS, Product, Marketing, and Sales
• Strategic thinker with high commercial acumen and a bias for action
• Proficiency in CRMs and sales planning tools
• Comfortable leading renewal and expansion negotiations independently
• Experience supporting large enterprise clients across multiple regions or business units

Responsibilities

• Own & Grow Strategic Accounts
• Manage a portfolio of enterprise clients across the full post-sale lifecycle, from onboarding support to renewal and expansion
• Build deep relationships across customer organizations—including champions, economic buyers, and executive sponsors
• Understand clients’ business priorities and align our platform’s value to their evolving needs
• Drive Expansion & Retention
• Identify upsell and cross-sell opportunities by spotting usage patterns, business gaps, and growth signals
• Partner with Customer Success to ensure adoption milestones are met and customers achieve measurable outcomes
• Negotiate renewals and commercial terms, working closely with legal and procurement teams as needed
• Lead Strategic Planning & Forecasting
• Develop account plans for each customer, mapping key goals, risks, stakeholders, and revenue opportunities
• Deliver QBRs and Executive Business Reviews to showcase value and deepen alignment
• Maintain clean pipeline data and provide accurate revenue forecasting via our CRM
• Collaborate Cross-Functionally
• Partner with Product to relay customer feedback and influence roadmap prioritization
• Work with Marketing to align on ABM campaigns, success stories, and co-marketing opportunities
• Coordinate closely with AEs to transition new wins into long-term relationships
• Be a Trusted Advisor
• Act as a consultative partner to your customers—sharing best practices, industry insights, and recommendations for success
• Stay up-to-date on SaaS trends, competitive offerings, and customer pain points

Preferred Qualifications

• Familiarity with value-based selling or consultative frameworks (e.g., SPICED, MEDDPICC, etc.)
• Background in working with technical products or data-rich platforms