Account Manager

Summary

Join TrustFlight, a provider of innovative aviation safety systems, as a SaaS Account Manager! This remote role (UK or Europe, occasional travel) offers £50-70k salary. You will nurture existing client relationships, identify upselling/cross-selling opportunities, and ensure client satisfaction. Responsibilities include managing accounts, meeting clients, achieving sales targets, collaborating with internal teams, resolving conflicts, educating clients, and reporting to management. The ideal candidate possesses strong communication and account management skills, along with experience in a relevant field. TrustFlight offers competitive salary, performance-based incentives, flexible working, comprehensive benefits, and professional growth opportunities.

Requirements

• Experience in Business Administration, Sales, or a relevant field or equivalent Aviation Industry account management experience
• At least 3 years experience as an Account Manager, Key Account Manager, Sales Account Manager, or a similar role. Aviation Software industry experience would be an advantage
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organisation, including ELT level
• Solid experience with CRM software (e.g., Salesforce, HubSpot, Pipedrive) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills in English
• Ability to prioritise among competing tasks
• Critical thinking and problem-solving skills
• The ability to use AI to maximise efficiency and provide account management at scale

Responsibilities

• Maintain and grow relationships with existing customers, understanding their business needs and objectives to ensure alignment with our solutions
• Regularly meet with clients through virtual and face-to-face meetings to ensure they are satisfied with our services and to discuss potential for new opportunities
• Achieve assigned targets for sales volume and strategic objectives in assigned accounts
• Collaborate with internal teams, including Sales, Customer Success, and Product, to ensure alignment and support in meeting customer needs and objectives
• Manage and solve conflicts with clients, ensuring that all client issues are dealt with efficiently and effectively
• Educate customers on the features and benefits of our solutions and updates to maximise their usage and satisfaction
• Liaise between the customer and internal teams to ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Provide regular updates and reporting on account health, renewal forecasts, and upsell opportunities to senior management

Benefits

• Competitive salary and performance-based incentives
• Flexible working conditions with remote and on-site options
• Comprehensive benefits package including health, vision, and dental insurance
• Opportunities for professional growth and advancement
• A supportive and collaborative work environment