Account Manager

Summary

Join Twingate, a modern remote access solution company, as an Account Manager to manage top customer accounts throughout their lifecycle. Ensure customer success and seamless renewals by driving product utilization, resolving technical issues, and bridging communication between customers and Twingate's team. Responsibilities include nurturing customer relationships, educating customers on product improvements, forecasting renewals, gathering customer feedback, and collaborating with cross-functional teams. The ideal candidate possesses 3+ years of SaaS Account Management experience, managing accounts with $250k+ ARR, and a proven ability to work cross-functionally. Startup experience and a high EQ are essential. Twingate offers competitive benefits, including comprehensive health insurance, paid time off, retirement plans, and equity.

Requirements

• 3+ years of Account Management experience within SaaS
• Experience owning renewal cycles
• Managed accounts of $250k+ ARR
• Experience working cross-functionally with GTM and Product teams
• High EQ and passion to deliver a white-glove approach
• Startup experience and ability to wear many hats
• Eagerness to work with a complex product
• Experience managing escalations

Responsibilities

• Manage top customer accounts from onboarding forward with a special focus on renewals
• Nurture relationships through technical sessions and product roadmap discussions to ensure the success of the customer
• Educate the customer on product improvements to drive expansions and upsells
• Accurately forecast upcoming renewals, expansions, downsells, and churns
• Ensure the voice of the customer is heard by informing the business of customer feedback and trends
• Foster 1:1 relationships with your account base to build champions that will speak on our behalf both internally and externally
• Work with cross-functional teams from Onboarding, to Solutions Engineering, to Technical Support, to Product to ensure the customers' needs are met - no matter how big or small
• Travel as necessary to in-person customer events and internal company-wide meetings

Preferred Qualifications

• Experience working in Cybersecurity and/or networking space
• Experience working with IT/Security/DevOps leaders
• Technical aptitude to understand Twingate, the product space, and have informed perspectives on the direction of the product

Benefits

• Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100%
• Basic Life, AD&D and disability insurance
• Flexible Spending Accounts - Healthcare, Dependent Care and Commuter
• Health Savings Account
• Flexible Paid Time Off - Paid Holidays (approx. 11 days), Sick Leave (10 days), Paid Parental Leave (6 weeks), Maternity Leave (14 - 16 weeks)
• Retirement - Traditional 401k, Roth 401k
• Additional Benefits - Equity