Account Manager

Summary

Join UENI as a digital marketing professional with 2-3 years of experience assisting small businesses. You'll serve as an account manager, conducting daily video calls with clients, improving marketing curriculum, and educating customers on marketing tools and strategies. The role requires strong communication, organizational, and technical skills, along with experience in digital media and marketing. Candidates must be based in Central/South America and work Monday-Friday, 8am-5pm EST/PST. Top performers receive promotions, remuneration progression, and performance bonuses.

Requirements

• Bachelor's degree or equivalent practical experience
• 2-3 years of experience in digital media and marketing or consulting
• Demonstrable experience with small business marketing solutions
• Experience developing good relationships with potential customers
• Ability to take initiative in an ambiguous environment
• Passion for growth with excellent entrepreneurial and communication skills

Responsibilities

• Serve as account manager to a vast portfolio of customers who own small businesses
• Conduct monthly video calls with your clients every day to progress them along a defined marketing program suited to their business needs
• Improve the marketing curriculum for small businesses
• Educate customers on the opportunities within their business sector
• Educate customers and set up marketing tools and strategies to scale their businesses
• Understand our customer needs and demonstrate how the UENI platform can make a positive impact on their business
• Work closely with other teams (e.g. content, product, customer support) to deliver a great customer experience
• Introduce UENI users to our different tools, services and products they can benefit from, and help onboard them where appropriate
• Develop and maintain positive customer care experience and satisfaction
• Provide comprehensive solutions to issues with customers’ online assets (social media) or answers to marketing questions customers may have during the monthly video calls

Benefits

• Promotions
• Remuneration progression
• Performance bonuses