Remote Account Manager

Summary

The job is for a Bilingual Account Manager working remotely in Latin America. The role involves developing client projects and accounts, ensuring customer satisfaction, and maintaining good relationships with clients. The candidate should have C1/C2 English and Spanish language skills, at least 2 years of account or client management experience preferably remote, a college degree, specific hardware and software requirements, and access to a quiet home office with backup options for power cuts or internet failure.

Requirements

• C1/C2 English and Spanish writing and speaking skills
• At least 2 years of account or client management experience preferably remote
• Graduated (or soon to graduate) with a college degree
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone

Responsibilities

• Update team members' placement status in internal databases to ensure accurate records of placements
• Update VA Manager on new placements and coordinate placement logistics
• Identify upselling opportunities and present placement opportunities to team members, confirming their interest in the role and updating their availability before sending information to clients
• Close upselling deals by sending potential profiles by email, introducing team members to clients, scheduling calls, and onboarding sessions
• Conduct regular follow-ups with clients to ensure high levels of productivity have been accomplished and gather customer testimonials and referrals
• Schedule regular meetings with clients to ensure their satisfaction and address any concerns or issues
• Act as a point of contact for complaints from clients, escalate issues as appropriate and act as an intermediary and problem solver for existing accounts assigned to you
• Give updates on recruitment searches to clients when applicable and participate in meetings with management to discuss project performance
• Discuss upselling opportunities with Trial, HR, and Recruitment departments to identify potential candidates for each position
• Manage relevant email accounts and calendars, schedule meetings, generate reports, and update databases as needed
• Provide feedback to Trial, Recruitment, and HR departments on team member performance and client satisfaction
• Establish clear client retention goals and promote the value of our services to ensure client retention and satisfaction

Preferred Qualifications

Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

• Our pay rate: $5/hr (approx $840-880/month)
• Commissions on upsells
• Ongoing pay rate increments once a year based on performance
• Discretionary bonuses
• 5 Holidays as PTO
• 10 Self-care days
• Gym/Wellness allowance
• Medical stipend after 6 months of services provided
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gathering