Account Manager

Summary

Join Wizeline, a global digital services company, as an Account Manager to deliver value and impact for clients. You will act as a strategic connector between internal teams and client stakeholders, identifying opportunities and mitigating risks. This role requires building and maintaining long-term client relationships, leading strategic account planning, and communicating effectively across all levels. You will identify and present risk/reward opportunities, create account plans, and monitor key account metrics. The position requires supporting contract negotiations and acting as the client's voice internally. Location is remote or hybrid in Colombia or the United States.

Requirements

• 5+ years of experience in account management, business development or delivery leadership role in a software consulting or services environment
• Experience in Media & Entertainment and Retail
• Knowledge of industry frameworks for client success and growth (e.g., customer journey mapping, account planning methodologies)
• Proven track record of farming and growing enterprise or mid-market software accounts
• Analytical mindset with the ability to connect business insights to actionable strategies
• Strong client management and communication skills, with the ability to build trust and credibility with senior stakeholders
• Open to travel and highly engaged with clients

Responsibilities

• Build, own and maintain long-term relationships with clients, ensuring a deep understanding of their needs, business context, and industry trends, serving as the primary point of contact and trusted advisor
• Connect the dots across internal capabilities and client objectives to propose repeatable solutions and strategic initiatives
• Lead strategic account planning and execution to drive client success and long-term growth (farming)
• Communicate effectively across all levels: from executives to project managers, technical leads, and individual contributors, ensuring alignment and transparency
• Identify and present risk/reward opportunities, and proactively develop strategies to maximize value for both the client and the organization
• Create and maintain comprehensive account plans with clear action items, tracking progress regularly to ensure goals are met
• Monitor key account metrics such as revenue, backlog, team performance, client satisfaction, and margin
• Support contract negotiations, renewals, and pricing discussions in collaboration with legal and commercial teams
• Act as the voice of the client internally, ensuring alignment between client needs and service delivery

Benefits

Access to LinkedIn Learning and Pluralsight