Account Manager

Summary

Join Wizeline, a global digital services company, as an Account Manager to deliver value and impact for clients. You will act as a strategic connector between internal teams and client stakeholders, identifying opportunities and mitigating risks. This role requires building and maintaining long-term client relationships, leading strategic account planning, and ensuring client success. You will communicate effectively across all levels, identify risk/reward opportunities, and create comprehensive account plans. The position requires experience in account management, business development, or delivery leadership in a software consulting or services environment, specifically within Media & Entertainment and Retail. Location is flexible, with options in Colombia or the United States (remote or hybrid).

Requirements

• 5+ years of experience in account management, business development or delivery leadership role in a software consulting or services environment
• Experience in Media & Entertainment and Retail
• Knowledge of industry frameworks for client success and growth (e.g., customer journey mapping, account planning methodologies)
• Proven track record of farming and growing enterprise or mid-market software accounts
• Analytical mindset with the ability to connect business insights to actionable strategies
• Strong client management and communication skills, with the ability to build trust and credibility with senior stakeholders
• Open to travel and highly engaged with clients

Responsibilities

• Build, own and maintain long-term relationships with clients, ensuring a deep understanding of their needs, business context, and industry trends, serving as the primary point of contact and trusted advisor
• Connect the dots across internal capabilities and client objectives to propose repeatable solutions and strategic initiatives
• Lead strategic account planning and execution to drive client success and long-term growth (farming)
• Communicate effectively across all levels: from executives to project managers, technical leads, and individual contributors, ensuring alignment and transparency
• Identify and present risk/reward opportunities, and proactively develop strategies to maximize value for both the client and the organization
• Create and maintain comprehensive account plans with clear action items, tracking progress regularly to ensure goals are met
• Monitor key account metrics such as revenue, backlog, team performance, client satisfaction, and margin
• Support contract negotiations, renewals, and pricing discussions in collaboration with legal and commercial teams
• Act as the voice of the client internally, ensuring alignment between client needs and service delivery

Benefits

Access to LinkedIn Learning and Pluralsight