Account Manager

Summary

Join Wellmore Holdings as an Account Manager in Vancouver! This exciting role focuses on building strong relationships with retailers and consumers, providing exceptional customer service. You will manage a sales call schedule, develop merchandising strategies, and manage trade programs and budgets. The ideal candidate is passionate about driving sales, proactive, solution-focused, and energetic. This position requires significant travel to multiple stores daily. Wellmore offers a competitive salary and benefits package.

Requirements

• University or College Degree in Business or equivalent experience
• 5+ years of previous experience in field CPG sales
• Exceptional Microsoft Office knowledge
• Excellent interpersonal and relationship building skills
• Comfort and skill in problem solving and resolving customer issues
• Highly detail oriented and organized
• Previous CRM use
• Current and valid driver’s license & reliable transportation required
• Willingness to travel to multiple stores per day, multiple days per week

Responsibilities

• Create efficient sales call schedule
• Develop relationships with Department Manager, Buyer, Demo Coordinator, Store Leadership
• Familiarize yourself with the nutrition department/team, the store/team, the other departments, the store calendar, etc
• Identify educational opportunities, conduct floor trainings when possible and appropriate, and make appointments with Department Managers for follow-up training
• Set up staff trainings where needed
• Secure orders during store visits
• Build displays in multiple locations with the store
• Manage customer expectations regarding shipping lead times
• Communicate National and Regional promo plans to store level buyers and managers
• Develop and execute merchandising strategies with stores based on National and Regional promo plans
• Create promo and business plans, outlining activity to drive sales
• Schedule endcap or off-shelf placement with stores in support of promotions and create suggested promo orders
• Manage account promotion budgets, promotional plans, and merchandising plans
• Ensure Vega products are 100% in stock at store level
• Secure prominent, eye-level shelf placement in each product category at store level
• Identify cross-merchandising opportunities throughout the store and work with buyers, department managers, and store leadership to implement placement throughout the store
• Talk with end consumers at store level to educate and assist stores in selling Vega products
• Ensure strong placement of POS materials at stores
• Manage your trade program to maximize your sales growth priorities and objectives
• Analyze trade investment reports to ensure efficient and effective use of trade dollars to maximize sales growth
• Schedule demos at top stores based on demand and support needs
• Inform all departments of large promotions to reduce chance of out of stocks and work load backlog
• Ensure customer files are accurate and inform Retail Support Representative (RSR) of any changes
• Contact RSR regarding specific shipping requests or questions
• Create reports outlining sales promotion recaps and store performances
• Analyze reports to identify areas of opportunity and threats
• Advise Marketing Department of opportunities for promotions and threats from competition
• Participate in trade shows and special events

Preferred Qualifications

Experience in the Natural Health Food industry an asset

Benefits

• Medical, Dental & Vision coverage to fit your needs
• Employee Assistance Program (EAP) resources
• Generous Paid Time Off and Holidays
• Paid Parental Leave
• Short-term and long-term disability
• RRSP/DPSP
• Education, Fitness & BeWell Flex Funds
• Bucketlist Rewards Program
• Employee Referral Program
• Free Product!