Account Manager

Summary

Join Workyard, a fast-growing startup, as an Account Manager and play a key role in driving revenue growth. This remote US-based position focuses on client upgrades and annual renewals, maximizing revenue at critical customer journey phases. You will prospect your existing client base for upsell and upgrade opportunities, deeply understand customer needs, and effectively communicate product value. The role requires live product demos, sharing updates and insights, and providing customer support to overcome objections. Success in this role requires a proven track record of high net retention and experience in account management or customer success.

Requirements

• 4+ years of renewal experience with a track record of 100% or higher net retention
• Experience working to target in an account management or customer success role
• Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships
• Salesforce experience

Responsibilities

• Consistently prospect your book to find opportunities to upsell and upgrade
• Develop a deep understanding of your customer pool
• Deeply understand and communicate product features, product positioning and the value proposition for customers
• Perform live demos of new features and create sharable recordings
• Communicate product updates, enhancements, and industry insights to clients
• Provide customer support where needed to overcome objections for renewals and upgrades
• Introduce customers to the referral program and build customer advocates
• Assist with inbound support channels