Account Manager, CPG

Summary

Join our team as an Account Manager and play a key role in managing and supporting Retailer and CPG funded Shopper Marketing initiatives leveraging Vestcom Media Solutions (VMS).

Requirements

• Bachelor's degree in business, marketing, or related field preferred
• 5+ years related business experience and/or training; or an equivalent combination of education and work experience
• Previous media/retail promotions industry experience preferred
• Excellent oral, interpersonal and written communication skills. Must be able to participate and effectively present information to large and small groups, to clients, employees, and management
• Be able to work independently, effectively problem solve and exhibit strong analytical skills
• Experience to lead client calls and effectively collaborate with internal teams
• Possess a high service level orientation, outstanding attention to detail, strong sense of urgency and the ability to meet deadlines under pressure
• Be well-organized and able to perform duties with minimal supervision as this position requires working from a home-based office
• Ability to show proficiency in the following computer applications: MS Office applications, including Word, Outlook, Excel and PowerPoint
• Ability to embody and reflect Vestcom’s core values

Responsibilities

• Partner with Sales Directors to plan key client deliverables for the quarter, calendar year
• Support Sales Directors on new business initiatives as requested
• Support meeting preparation with CPG/Retailer analysis on YTD volume and engagement
• Customize VMS sales presentation decks to support given sales opportunity
• Generate leads on New Item support, digital overlays and shopper theme campaigns as needed for assigned retailers
• Effectively trouble-shoot client questions/concerns by engaging internal team members as needed
• Take lead on meeting follow-up (written), issue reports and next steps, create timelines and task lists as needed
• Build retailer and CPG relationships to cultivate sales opportunities and advise VMS /Sales team of any relevant organizational changes, announcements or guidance
• Program Management: Remote or on-site owner and expert for the internal contacts and campaign process for VMS events and programs
• Maintain regular communication across VMS assigned team. This includes but is not limited to Sales team & Sales leadership for account-specific items, as well as Delivery Leadership & peer Account Managers for execution and process improvement
• Lead and participate in tactical VMS event execution process with the support of the Campaign Specialist and/or Delivery Coordinator. Steps include but not limited to
• Provide program summary reports, identify successes and trouble-spots, document current business processes, and identify improvement opportunities for coordination with Delivery leadership
• Understand key retailer and CPG needs/pain points and proactively address
• Coordinate issue investigation and resolution with all applicable Vestcom stakeholders as needed. Resolve campaign issues such as Non-compliance at shelf including production summary, interpretation of data, and Root Cause Analysis discussions with client
• Train Campaign Specialists and Delivery Coordinators on key retailer contacts and processes as needed

Benefits

$70K-$90K/ year salary range