Account Manager - Crossplatform Gaming

Summary

Join Discord as a Crossplatform Gaming Account Manager and contribute to the growth of their Quests business line. You will be responsible for managing client relationships, driving campaign performance, and ensuring client success. This role requires 5+ years of experience as an Account Manager with mobile gaming clients, a deep understanding of the gaming landscape, and strong relationship-building skills. You will be responsible for building strong relationships with clients, understanding their businesses, and upselling based on campaign KPIs and performance. This role is based on the West Coast and offers a competitive salary, equity, and benefits.

Requirements

• 5+ years experience as an Account Manager with mobile gaming clients
• Deep understanding of the Gaming landscape and digital media including formats & buying tactics
• Understanding of how the Gaming advertisers measure media across app and web and any relevant third party tools
• Fluency across full-funnel campaigns e.g. brand, mid and lower funnel
• Ability to build strong relationships with partners/clients and influence buying decisions
• Expertise in putting together client reporting such as wrap reports & QBRs
• Ability to tell a story with data through data trend analysis and presentations
• Strong technical understanding and ability to troubleshoot
• Willingness to travel for regional in-person client meetings

Responsibilities

• Drive overall client success and own responsibility for the performance of advertising campaigns
• Manage day-to-day communications around clients and their accounts both internally and externally
• Provide quantitative and qualitative reports to drive continuous improvement, optimization, and innovation for key accounts and earn repeat business
• Work with the Sales team and cross-functional colleagues including product, marketing, operations, and data science to ensure client success and achieve defined KPIs
• Execute on strategy that supports organizational goals, become an expert in Discord solutions and adapt recommendations to suit varying client needs that creates win-win situations for both Discord and its partners
• Build strong relationships with clients, understand their businesses and upsell based on campaign KPIs and performance

Preferred Qualifications

• Self service experience
• Deep knowledge and usage of Discord
• Team player with a sense of humor, humility and empathy

Benefits

• The US base salary range for this full-time position is $180,000 - $202,500 + equity + benefits
• Our salary ranges are determined by role and level
• Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training
• Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits