Account Manager - Crypto Trading

Summary

Join AlphaPoint, a leading financial technology company powering digital asset exchanges and brokerages worldwide, as an Account Manager. In this role, you will be the primary point of contact for key partners and clients, providing world-class service and support to cryptocurrency exchanges globally. You will manage client needs, collaborate with internal teams to meet client requirements, and provide technology updates. This position requires a self-starter with strong communication and problem-solving skills. The ideal candidate will have at least 5 years of experience as an Account Manager in the Crypto/Web3/Blockchain industry, with experience in trading or financial processing products and emerging blockchain technologies. AlphaPoint offers a competitive salary, unlimited vacation, and other benefits.

Requirements

• At least 5 years of experience as an Account Manager
• Must have experience in the Crypto/Web3/Blockchain industry
• Experience working with trading or post-trading, payment, or financial processing products
• Experience with emerging blockchain technologies
• Passionate about the blockchain and Crypto space
• Knowledge of Financial Technology

Responsibilities

• Manage, escalate, drive satisfactory resolution of client’s needs and demands within scope of expectations, as well as provide partnership
• Work with customer support, technical operations, product management, development and engineering teams to determine client requirements and provide communication to all parties
• Provide technology or product updates to clients on an as needed basis
• Participate in the creation of new processes and tools as necessary to support the needs and requirements of a fast-growing business
• Incorporate requirements from external parties and assess impact on project timetables and deliverables
• Possess the ability to learn and speak to AlphaPoint’s applications
• Ensure client issues are tracked and delivered on within appropriate deadlines
• Possess strong business judgment, influencing skills, leadership and communication abilities
• Be a self-starter that can work autonomously, take initiative and goal-oriented

Benefits

• Competitive salary
• Unlimited Vacation
• Brex company credit card
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and an inspiring startup environment with colleagues internationally