Remote Account Manager, Growth Strategy

Summary

Join Extend, a venture-backed startup in downtown San Francisco, as a Senior Merchant Growth Manager and lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants. Lead the growth and merchant relationship management strategy for each strategic relationship you manage.

Requirements

• Bachelor’s degree with 1-3 years experience in a dynamic startup environment owning customer relationships
• Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels
• You have a talent for breaking down complex problems and can translate high-level goals into relevant and actionable plans
• In-depth understanding of value drivers in revenue share business models
• Experience collaborating with C-Level executives both internally and externally
• Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills in a fast-paced setting for individual and team success
• Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, deliverables, scope, and tasks, all aligned with team goals
• Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus
• Ability to manage and influence effectively through persuasion, negotiation, and consensus-building

Responsibilities

• Lead new program launch strategy + ongoing growth optimization for a portfolio of Extends Mid-Market Merchants
• Lead the growth and merchant relationship management strategy for each strategic relationship you manage
• Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth
• Perform quarterly business reviews with internal and external executive leadership
• Drive go-to-market strategies and adoption of new product features across your book of business
• Manage promotional strategy and marketing development budgets
• Collaborate with cross functional leaders (Risk, Analytics, Marketing) to support merchant growth
• Author long-term business plans, thinking at a deeply strategic level about optimization and growth

Benefits

• Competitive salary based on experience
• Full medical and dental & vision benefits
• Stock in an early-stage startup growing quickly
• Very generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley