Account Manager II

Summary

Join Lightcast as an Account Manager II and build strong relationships with educational organizations. Collaborate with EdTech companies and consulting firms to drive revenue growth and achieve client success. This role demands a deep understanding of client needs, a collaborative spirit, and exceptional service delivery. You will manage customer relationships, secure renewals and upsells, and establish client-specific goals. Success requires strong communication, negotiation, and problem-solving skills, along with proficiency in data analysis tools. Lightcast offers a dynamic, mission-driven environment.

Requirements

• 3+ years of experience in a similar role with a technology company, preferred with a bachelor's degree
• Excellent written and verbal communication skills, able to create compelling presentations and deliver great customer service
• Strong interpersonal, negotiation, and problem-solving skills for understanding client needs and driving renewal, cross-sell, and up-sell outcomes
• Proficient in using spreadsheets, presentations, and data analysis tools to present information effectively
• Thrives in client collaboration to solve challenges, with solid knowledge of products/services to match solutions to needs
• Strong organizational skills to manage multiple priorities, maintain high activity levels, and succeed in a competitive environment
• A continuous learner, focused on developing win-win outcomes for clients and the company

Responsibilities

• Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence
• Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company
• Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals
• Establish client specific goals, coordinate the successful onboarding and measure account health according to established targets
• Ensure customers achieve fast time-to-value
• Keep clients engaged and regularly using our product and services