Account Manager Lead

Summary

Join dLocal, a global payments company, as an experienced Account Manager to oversee a portfolio of international clients, cultivate strong relationships, and drive revenue growth. You will lead and mentor a team, identify upselling and cross-selling opportunities, collaborate with internal teams, and serve as a regional expert. This role requires proven experience in B2B sales or account management, team leadership, and a strong business network. dLocal offers a remote-first, flexible work environment with various benefits including flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses for team coworking.

Requirements

• 4+ years of B2B sales or account management experience, preferably in a tech or fintech company
• Proven experience leading and managing teams, with a focus on performance, development, and collaboration
• Demonstrated success in upselling and cross-selling within existing accounts
• Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders
• Ability to manage multiple complex projects and accounts simultaneously with attention to detail
• A well-established business network and experience developing strategic partnerships
• Willingness to take smart risks backed by deep customer understanding and solid strategy
• Fluency in English is required (other languages are a plus)
• Ability and willingness to travel internationally

Responsibilities

• Manage and grow a portfolio of strategic client accounts across global markets
• Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions
• Lead and mentor a team, setting clear goals and supporting their professional growth
• Identify opportunities to upsell and cross-sell additional products and services to existing clients
• Collaborate with internal teams to ensure the successful delivery of our solutions
• Serve as a regional expert, providing insights to support the broader sales and account management strategy
• Represent the company at industry events, conferences, and through professional networking
• Contribute to the development and implementation of growth-oriented operational strategies

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!