Account Manager, Mid-Market

Summary

Join 7shifts as a Mid-Market Account Manager and become a key partner for our mid-market restaurant clients. You will drive customer success by building strong relationships, fostering loyalty, and identifying growth opportunities. This critical role focuses on retaining and expanding accounts, optimizing business operations, and contributing to revenue growth. You will conduct QBRs, pitch new products, onboard clients, and act as the primary link between franchisees and corporate stakeholders. Success requires strong analytical and communication skills, along with experience in account management within a mid-market environment. 7shifts offers a dynamic and inclusive work environment with opportunities for professional growth and various benefits.

Requirements

• 3+ years of account management experience in a midmarket environment, working with multi-location businesses
• Strong analytical skills with the ability to interpret data, extract insights, and present findings in a structured manner
• Experience leading quarterly business reviews with corporate stakeholders
• Proven success in revenue growth, including upselling, cross-selling, and expanding existing accounts, with a track record of meeting or exceeding revenue targets
• Excellent communication and presentation skills - capable of leading high-level discussions with corporate stakeholders while also effectively engaging with individual franchisees
• Ability to troubleshoot and problem-solve technical or operational issues
• Familiarity with CRM tools (e.g., HubSpot, Salesforce) and experience tracking account metrics to drive data-backed decisions
• Adaptability in a fast-paced environment, with the ability to balance strategic and tactical responsibilities while managing competing priorities

Responsibilities

• Conduct monthly and quarterly business reviews (QBRs) with corporate stakeholders, analyzing their performance data in 7shifts to identify opportunities for growth, efficiency, and product adoption
• Pitch and drive adoption of new and existing products by demonstrating their value and impact on corporate and franchise operations
• Onboard and train new operators to set them up for success and maximize their product engagement
• Sell core products and add-ons to operators, supporting revenue growth at the individual franchise level
• Act as the primary link between franchisees and corporate stakeholders, ensuring alignment and effective execution of strategic initiatives
• Track and report on revenue-driven metrics focusing on expansion within accounts

Preferred Qualifications

• Experience in the restaurant or franchise industry, particularly with multi-unit ownership and corporate-franchisee dynamics
• Background in customer success or implementation roles managing post-sales relationships and ensuring product adoption
• Proficiency in data visualization and reporting (e.g., Looker, Tableau, Excel modeling) to enhance QBR presentations and provide actionable insights
• Ability to work with both corporate and SMB stakeholders, balancing strategic planning with hands-on execution

Benefits

• Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
• We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
• Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!