Account Manager, Mid-Market

Summary

Join Loop's Sales Team as an Account Manager and contribute to the growth of our 4000+ customer base. This indispensable role involves building relationships with mid-market merchants, identifying cross-sell opportunities, and exceeding revenue targets. You will analyze key performance metrics, improve internal processes, and act as a voice of the market. The ideal candidate possesses 2-5 years of B2B software account management experience, a proven track record of success, and a results-driven mindset. Loop offers a blended working environment with flexibility and choice, along with a competitive compensation package including base salary, commission, and comprehensive benefits.

Requirements

• 2-5 years in an Account Manager or Account Executive role at a B2B software company
• Proven ability to develop and nurture long-term customer relationships while identifying opportunities for expansion or upselling
• You can provide examples of how you addressed a customer's concern or hesitation with a product and turned that hesitancy into a win
• Track record of meeting or exceeding quotas through proactive account management, prioritization, and attention to detail
• Positive attitude, persistence and resilience in the face of rejection or setbacks, with the ability to maintain motivation and focus on achieving quota
• You have a results-driven mindset and a willingness to go above and beyond to meet and exceed quotas
• You have a tried and true method to prioritize, stay organized, and handle every detail with care while juggling multiple priorities simultaneously
• Comfort with using technology and software tools, such as CRMs, email automation platforms, and prospecting tools; experience with (or are excited to learn) Loop’s tools - Salesforce, Slack, Notion, Loom, and Google Suite
• You thrive in rapidly changing, ambiguous, and fast moving environments
• You have examples to share of how you’re already living Loop’s core values: Be a Human First, Clear is Kind, Go Get Results, Land the Plane, and Make Merchants Successful

Responsibilities

• Build relationships with mid-market merchants, identifying cross-sell opportunities, and recommending solutions or products that align with their needs to drive value and long-term partnerships
• Consistently meet or exceed revenue targets through a strategic and consultative sales approach
• Identify areas of opportunity to improve Account Management internal documentation/ processes (eg: SOPs, playbooks, etc.), propose solutions, and drive changes
• Monitor and analyze key performance metrics to identify growth opportunities, improve efficiency, and help drive merchant success
• Act as THE voice of our market, sharing insights with our marketing, merchant success and product teams so we can be exceptional at responding to market needs
• Effectively manage pipeline, prioritize the right accounts, and create urgency

Benefits

• Medical, dental, and vision insurance
• Flexible PTO
• Company holidays
• Sick & safe leave
• Parental leave
• 401k
• Monthly wellness benefit
• Home workstation benefit
• Phone/internet benefit
• Equity