Account Manager, Mid-Market

Summary

Join Superhuman as an Account Manager and drive revenue growth within our contracted mid-market customer base. You will own a portfolio of 100+ accounts, developing strategic plans, forecasting sales, and exceeding quotas. Responsibilities include building strong customer relationships, identifying new use cases, and mapping custom solutions. Close collaboration with Customer Success Managers is crucial for value reviews, expansion opportunities, and driving activation. You will leverage deep customer insights and product knowledge to ensure exceptional customer experiences. This role requires proven experience in SaaS sales and a strong ability to build relationships. Superhuman offers a competitive compensation package and a comprehensive benefits program.

Requirements

• You have 1+ years of experience as an account manager in a seat-based SAAS organization and 3-5 years of experience selling SAAS
• You understand human behavior and develop targeted strategies with this in mind. You enjoy creating delight and moments of pleasant surprise
• You're able to distill complexity into clear and concise messaging. You’re effective across various mediums and are excellent at working in a remote-first environment
• You place a high value on building strong relationships internally and externally
• You embrace challenges, welcome feedback, and believe you and others can always grow
• You act with 100% responsibility for your outcomes as well as the outcomes of the company
• You discuss and debate ideas openly
• Speed matters. You take rapid and decisive steps forward, even in the face of uncertainty, recognizing action is the catalyst for progress and growth

Responsibilities

• Own the relationships a book of business of 100+ mid-market accounts
• Create a comprehensive and strategic account plan for each fiscal quarter
• Forecast your monthly, quarterly, and annual sales attainment accurately
• Exceed sales quota
• Help customers achieve their strategic goals by: uncovering customer pain points
• Help customers achieve their strategic goals by: mapping custom solutions to alleviate their pains
• Help customers achieve their strategic goals by: teaching industry insights & email productivity best practices
• Help customers achieve their strategic goals by: communicating ROI
• Help customers achieve their strategic goals by: multithreading across the key influencers and decision-makers
• Help customers achieve their strategic goals by: closing annual and multi-year deals
• Partner closely with Customer Success Managers (CSMs) to: conduct consistent value reviews with customers
• Partner closely with Customer Success Managers (CSMs) to: identify potential areas of expansion in key accounts
• Partner closely with Customer Success Managers (CSMs) to: get Superhuman in the hands of key personas at target accounts
• Partner closely with Customer Success Managers (CSMs) to: drive activation and engagement
• Develop deep customer insights and competitive knowledge to ensure Superhuman provides remarkable quality and creates delight during every step of the customer journey
• Maintain a deep understanding of the Superhuman product and the productivity industry to drive customer engagement and meet your customer’s business objectives; keep a pulse on customer trends and act as the voice of the customer to inform our product and marketing teams
• Nurture customer decision-maker relationships and become a trusted advisor
• Be intellectually curious, creative, collaborative, team-oriented, honest, and seek to improve by 1%+ every day with a growth mindset

Benefits

• Medical, dental, and vision insurance: 100% coverage for you and 75% coverage for all your dependents
• Voluntary insurance: short-term disability, long-term disability, and life insurance
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary)
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools
• Enjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year
• 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break
• Generous parental, caregiver, healthcare, and compassionate leave policies
• $3000 per year towards your professional development
• Free access to Calm and Aaptiv
• Allyship education program to help build your best self
• Custom MacBook Pro
• $1000 budget for workstation setup
• $260/month for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, and healthcare expenses