Account Manager, SMB

Summary

Join Syndigo as an Account Manager, SMB and manage client relationships, develop growth strategies, and deliver exceptional value to a portfolio of named accounts. You will be the primary client contact, crafting strategies to align Syndigo's solutions with client objectives. This quota-carrying sales role focuses on SMB clients, measured by renewal and growth targets. The position offers a remote or hybrid work option (Chicago-based employees can work 1-2 days per week in the office). You will maintain and build relationships, focus on customer experience, manage the sales cycle, lead contract negotiations, and leverage Syndigo's tech stack for data-driven decision-making. Success requires strong sales experience, relationship-building skills, and proficiency in using technology.

Requirements

• 1 - 3 years sales experience, ideally B2B and in the technology space
• Motivation to learn, problem solve, and develop skills to be successful in tech sales
• Familiar with the fundamentals of sales and the basics of customer service
• Strong relationship building, listening, and inter-personal skills
• Comfortable with using technology in daily workflows and decision making
• Strong organization and time management skills are critical
• Ability to write and speak clearly, and professionally
• Bachelor's Degree or equivalent experience required

Responsibilities

• Maintain and form new relationships with different buyers at small to mid-market brands
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo
• Manage the full sales cycle for renewals, upsell, and cross-sell opportunities within a defined customer base
• Lead strategic contract negotiations to align service options with client needs while meeting growth targets
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

Preferred Qualifications

• Experience in SaaS, managed services, and analytics is a major plus
• Experience doing business with consumer brands and/or retailers is a plus
• Previous training and practice with a sales methodology is a major plus
• Experience using Salesforce is a major plus

Benefits

• This position is Bonus Eligible
• Budgeted salary range is $60,000 — $60,000 USD
• This is either a remote position, or a hybrid role for Chicago based employees, being onsite in the Syndigo office 1-2 days per week in downtown Chicago, IL