Account Manager

Summary

Join Syndigo as a Syndigo Account Manager, SMB and manage relationships, client strategies, growth strategies, engagement plans, and overall value delivered to a set of named accounts. You will be the client-facing individual responsible for creating client strategies to align Syndigo's solutions with clients' strategic initiatives. Work directly with primary contacts and executive sponsors to create account plans focused on value demonstration and delivery. This role requires institution-wide engagement to ensure client renewals and growth by embedding into clients' business processes. Close collaboration with client relations and customer service is essential to meet and exceed client expectations. This is a quota-carrying sales role focused on SMB clients, measured by renewal and growth quotas. The position offers a competitive salary and benefits package.

Requirements

• 1 - 3 years sales experience, ideally B2B and in the technology space
• Motivation to learn, problem solve, and develop skills to be successful in tech sales
• Familiar with the fundamentals of sales and the basics of customer service
• Strong relationship building, listening, and inter-personal skills
• Comfortable with using technology in daily workflows and decision making
• Strong organization and time management skills are critical
• Ability to write and speak clearly, and professionally

Responsibilities

• Maintain and form new relationships with different buyers at small to mid-market brands
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo
• Manage the full sales cycle for renewals, upsell, and cross-sell opportunities within a defined customer base
• Lead strategic contract negotiations to align service options with client needs while meeting growth targets
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

Preferred Qualifications

• Experience in SaaS, managed services, and analytics is a major plus
• Experience doing business with consumer brands and/or retailers is a plus
• Previous training and practice with a sales methodology is a major plus
• Experience using Salesforce is a major plus

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement