Account Manager - Spanish & French Speaking

Summary

Join OpenTable, a leading industry player with millions of diners and 60,000+ restaurant partners, as an Account Manager. This hybrid role (2 days/week in the London office) focuses on driving engagement, increasing reservation availability, and reducing churn for key restaurant customers. You will manage a portfolio of high-value accounts, resolving customer issues, sharing data-driven insights, and conducting remote training and presentations. Success in this role requires strong communication, consultative selling, and data analysis skills, along with fluency in Spanish and French. OpenTable offers a supportive and inclusive work environment with excellent benefits.

Requirements

• You are a Bilingual speaker at business proficiency - Both Spanish and French is highly desired
• Account management experience
• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for capturing and using data to advise and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High-reaching, tenacious and results driven
• Validated ability to work across many departments to take on problems and achieve results
• Excellent organization, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment

Responsibilities

• Lead the overall management of our most valuable business segmentation of customers
• Resolve customer cases and tasks daily
• Share data with restaurants to change behavior and drive adoption
• Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• Encourage customers to think differently about their business in ways that will help both parties achieve success
• Consistently meet and exceed regular team and individual goals
• Contribute to an overall reduction in customer churnReduce churn

Preferred Qualifications

• Experience using Salesforce of equivalent CRM solution is a plus
• Bachelors degree and/or equivalentUniversity degree preferred

Benefits

• Private health and dental insurance
• Income protection and life assurance
• Pension plan contributions
• 5 weeks paid vacation
• Paid parental leave
• Employee Assistance Program (includes 24/7 GP & free legal advice)
• Paid volunteer time
• Paid time off on your birthday
• Work from (almost) anywhere for up to 20 days per year
• Company-wide week off each year for everyone to recharge
• Free lunch 2 days per week
• Discounted gym membership
• Bike2Work
• Season ticket loan
• Travel discounts
• Social events and Thursday happy hours
• Company-paid therapy sessions
• Subscription to Headspace
• Career development: development funding, leadership programs, access to learning resources
• Employee Resource Groups and initiatives supporting inclusion and belonging
• Diversity, Equity, and Inclusion