Business Analyst

Summary

Join Masabi, a global leader in fare payment technology, as a Business Analyst. You will play a key role in a major new agency partnership, working across core product areas like Account-Based Ticketing, Payments, and Agency Portals. Collaborate with various teams to translate business needs into user-focused solutions. This is a fully remote role based in Canada, offering the chance to contribute to a landmark project and shape the future of fare payments. You will lead discovery sessions, translate customer needs into user stories, and support the delivery lifecycle. Masabi offers a supportive and innovative work environment.

Requirements

• Proven experience as a Business Analyst (or similar role) in a tech-led or software product environment
• Strong analytical skills, able to break down complex requirements into practical, value-driven solutions
• Confident working directly with external stakeholders: facilitating workshops, presenting proposals, and managing expectations
• Familiarity with Agile delivery methods and cross-functional product teams
• Comfortable discussing technical concepts and working with APIs or configurable platforms
• Excellent communication skills, you bring clarity to complex conversations and bridge the gap between business and tech

Responsibilities

• Lead discovery sessions with agency partners to capture business goals, user needs, and system requirements
• Translate customer needs into detailed, testable user stories and acceptance criteria
• Collaborate with Product Managers to define solutions that are scalable, flexible, and aligned with Masabi’s product strategy
• Support engineers, designers, and QA teams through the full delivery lifecycle
• Facilitate alignment between internal and external stakeholders, ensuring clear expectations and shared understanding
• Contribute to feature development across one or more key areas: Account-Based Ticketing, Payments, or Agency Portals
• Document workflows, configurations, and integration points to support implementation and ongoing evolution

Preferred Qualifications

• Experience in mobility, transit, payments, or regulated industries is a bonus, not a must
• French language skills or experience working in a French-speaking environment

Benefits

• 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year
• On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
• Private Healthcare and Life Insurance via Trinet
• Monthly team bonding allowance
• Up to CAD$1000 training bugdet per year
• CAD$325 per year to spend on your home office
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Enhanced family leave