Account Manager - Uplisting

Summary

Join AirDNA's Uplisting team as an Account Manager, playing a crucial role in driving customer success and revenue growth. You will onboard and engage new customers, manage renewals and upsells, monitor and reduce churn, and provide product and stakeholder training. This role requires strong communication, organization, and problem-solving skills, along with experience in B2B or SaaS account management. You'll be responsible for proactively identifying and addressing customer needs, mitigating churn risks, and identifying upsell opportunities. Success in this position requires a proactive, customer-focused approach and the ability to build strong relationships. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 1+ years Account management experience in B2B or SaaS environment
• Full proficiency in English and Italian both verbal and written
• Strong Communicator – Confident and able to build strong relationships with clients while effectively handling negotiations
• Highly Organized & Detail-Oriented – Keeps accurate records, follows up diligently, and manages multiple tasks and customers efficiently
• Proactive & Customer-Focused – Anticipates client needs, regularly checks in on low-adoption accounts, and actively looks for ways to provide value
• Problem-Solver & Hands on – Thinks critically to assess customer challenges, interpret data, and provide timely, effective solutions
• Sales & Negotiation Skills – Comfortable upselling, overcoming objections, and identifying growth opportunities to increase revenue
• Team Player – Collaborates across teams, supports colleagues, and contributes to a positive, results-driven team environment
• Adaptable & Self-Motivated – Quick learner who takes initiative, welcomes feedback, and continuously improves performance

Responsibilities

• Onboard and Engage Customers: Ensure new customers are onboarded within 72 hours and conduct check-ins during the first 30 days to address needs and issues
• Manage Renewals & Upsells: Proactively reach out 90 days before renewal , prioritize meetings over emails, and identify upsell opportunities to increase ARR
• Monitor & Reduce Churn: Analyze churn trends quarterly, incorporate insights into QBR reports , and take proactive steps to mitigate risks
• Provide Product & Stakeholder Training: Keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use
• Resolve Customer Issues & Improve Account Health: Take ownership of customer problems, escalate as needed, and focus on improving at-risk accounts

Benefits

• OTE range 45,000 - 50,000 EUR annually
• Indefinite contract
• 36 holidays per year
• 62 days to work from anywhere!
• Continuing education stipend
• 150 EUR to spend with Cobee card available monthly for public transport, daycare, pension plan, restaurants and health insurance
• Health insurance with Sanitas (Vision + Dental included)
• Language lessons with Preply (French-German-Italian-Spanish)
• Individual growth plan to progress in the role
• Standard working hours from 11 am to 7 pm
• A fun and sunny office with big terraces
• Talented international team and a vibrant work environment
• Team building events
• Dog friendly office!