Remote Account Services Representative

Summary

Join the Inductive Automation team as an Account Services Representative (ASR) and support the Sales Team in reaching their monthly and annual goals. The ASR will provide excellent customer service, gather information for customers, facilitate the sales process, and maintain data integrity in CRM.

Requirements

• Bachelor’s degree in a relevant field such as Business Administration or Communications is a plus
• 1-2 years experience in a sales or customer service role
• Experience with a sales CRM software i.e. Salesforce, Hubspot, Freshsales, etc
• Strong Excel skills are preferred
• Excellent communication skills via the phone, email and face to face
• Demonstrated proficiency in MS Word/Excel and email platforms i.e. Gmail
• Self-starter and able to maintain strong self-motivation
• Highly organized and strong attention to detail
• Able to multi-task and juggle projects for multiple team members, while staying focused and completing goals by their deadlines
• Positive outlook with strong professional etiquette

Responsibilities

• Providing excellent customer service in a fast paced, high volume setting
• Promptly responding to customer requests and inquiries, ensuring a high level of customer satisfaction
• Daily outreach to customers via phone calls and emails
• Gathering information for customers regarding licensing and use of Ignition
• Scheduling meetings and demos for customers, and occasionally attend meetings and making follow up calls as needed
• Documenting all interactions between themselves and customers in CRM
• Constructing and editing quotes
• Quoting pipeline maintenance, ensuring expired quotes are followed up on
• Creating spreadsheets and documenting notes and licenses and location
• Maintaining data integrity in CRM, keeping account and contact information up to date and accurate

Benefits

• 100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
• Remote Flexibility: Work from home, in our beautiful office, or a combination of both. It’s up to you
• Work/Life Balance: Create a work schedule that fits your needs and your local time zone
• Paid Time Off: Receive paid holidays, vacation, and sick time
• 401k with Match: Save for the future with our company-matching 401k program