Account Supervisor

Summary

Join Avalere Health as an Account Supervisor and become a driven, engaged client service professional within a collaborative team. You will manage digital brands, build client relationships, and provide counsel on client inquiries. This role requires experience in pharmaceutical marketing and managing client relationships in an agency environment. You will effectively communicate with teams, document scope requests, and monitor revenue and profit. Avalere Health offers a comprehensive benefits package including a generous retirement plan, private medical insurance, wellbeing initiatives, and a compelling time-off policy.

Requirements

• 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites
• Experience in pharmaceutical marketing is required
• Proven ability to collaborate across functions and project teams in a dynamic environment
• Demonstrated verbal and written communication skills

Responsibilities

• Manage a digital brand focused on websites
• Build and sustain relationships with key clients grounded in an understanding of their business goals
• Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health
• Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders
• Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications
• Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team
• Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team
• Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly
• Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts

Preferred Qualifications

Experience in managing pharma brand launch in rare disease is preferred

Benefits

• A generous company pension/retirement plan
• Private medical insurance
• Comprehensive employee wellbeing initiatives
• Compelling time-off policy
• Many other excellent employee benefits